Cassie Kolok

• Oversee internal workflow of Account Payable system for all Dept Heads to ensure accuracy & approval for all invoices in a timely manner
• Oversee Dept Heads monthly, quarterly, annual budget to ensure Dept Heads are within their budgets
• Attend all Monthly meetings to review Aging, Department budgets & staffing with Corporate Office
• Meet with all new residents, family members/responsible parties to determine payment of monthly bills and review all accounting
• Manage 3 associates at the concierge desk to ensure completion of their tasks, delegate assignments, and manage schedules
• Manage all hiring processes, from conducting interviews, to onboarding all new staff members, run State Necessary backgrounds, conduct orientation sessions for each new associate to ensure smooth integration, integrate completion of all steps for employee electronic files & documentation
• Create and maintain electronic files for new residents to include emergency contacts, insurance information, Advanced directive info
• Complete payroll biweekly and ensure accuracy of all time clock punches, submit corrected payroll requests if inaccurate
• Assist and perform necessary write ups to staff
• Termination process in system and process final paychecks for staff

Oversaw and facilitated comprehensive review of all referrals from community hospitals and external sources.

Participated in daily corporate calls to evaluate potential admissions and discharges, ensuring accurate census tracking.

Collaborated with social services to optimize discharge timing in alignment with incoming admissions.

Conducted facility tours for family members and personal representatives to enhance understanding of services offered.

Managed the admission paperwork process, collaborating with residents and legal representatives to ensure compliance and accuracy.

Facilitated daily morning meetings with department heads to review admissions and discharges.

Supported Medicaid application efforts to enhance client access to healthcare services.

Assisted in managing room and bed assignments to optimize patient flow. Supported staff in maintaining accurate records of occupancy and availability. Collaborated with team members to address patient needs effectively.

• Oversaw daily operations of business office, ensuring compliance with healthcare regulations.
• Streamlined billing processes, improving accuracy and reducing discrepancies in patient accounts.
• Executed billing procedures for Medicare A and B, as well as NH & Vermont Medicaid & VA, to maintain accurate financial records and support healthcare operations.
• Oversaw and reported all census activities within the facility.
• Directed oversight of accounts payable functions to maintain vendor relationships and support operational efficiency.
• Supervised account management processes for resident funds, overseeing all aspects of replenishments and disbursements.
• Facilitated annual Medicaid redetermination processes for residents and families.

• Developed and implemented efficient workflows, increasing overall office productivity
• Assited in Medicare A & Medicare billing, ran billing for NH & VT Mediciad and VA payors
• Oversaw all Accounts Payables
• Oversaw resident fund managements, replnisheded as needed and completted deductions out of resident accounts
• Completed all Medicaid redetereontations
• Assisted residents and families with Medicaid apliucations
• Ran insurnace for accuracy prior to residents admitting
•