Summary
Overview
Work History
Education
Skills
Pronouns
Certification
Languages
Work Availability
Work Preference
Interests
Quote
Timeline
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Cassandra Letts

Cassandra Letts

Sharon,PA

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Barista

Starbucks
12.2022 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
  • Taught proper procedures and strategies for success to new employees.
  • Handled cash and processed payments accurately to avoid errors.

Content Creator

Tiktok
01.2020 - Current
  • Creates daily content, practices makeup styles and costuming, engages with the audience as well as maintains and develops a relationship with the audience
  • Applied current editing and photography tools to tell great stories.
  • Cultivated a loyal following on social media platforms through consistent posting schedules and authentic community engagement strategies.

Cafe Lead

Books-A-Million
10.2021 - 06.2022
  • Maintained cleanliness of cafe premises, adhering to health and safety regulations for a safe dining experience.
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced cafe environment.
  • Implemented creative merchandising strategies that showcased products and boosted sales performance.
  • Planned community events to bring in new customers and engage more actively with them.
  • Trained new employees on company policies, menu offerings, and best practices for excellent customer service.
  • Assisted in creating promotional materials to attract new customers and promote seasonal items effectively.
  • Resolved customer issues promptly by listening attentively and offering satisfactory solutions or alternatives.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Promoted additional items with beverages, increasing store sales.

Cashier/Sales Associate

Prantl’s Bakery
11.2019 - 03.2020
  • Stocked, organized and creatively displayed product, iced bakery items, and performed cashier duties
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.

Hostess/Server

Primanti’s Brothers
02.2018 - 12.2019
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Provided patrons with estimated waiting times during peak service hours.

Education

Bachelor of Arts - Psychology

Point Park University
Pittsburgh, PA
01.2021

Skills

  • Time management
  • Problem-solving
  • New hire training
  • Team leadership
  • Adaptive and creative
  • Decision-making
  • Safe food handling
  • Excellent math skills
  • Conversant in Korean
  • Graphic design
  • Verbal and written communication
  • JIRA

Pronouns

any pronouns

Certification

  • JIRA

Languages

Korean
Professional Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Career advancementWork-life balanceHealthcare benefitsPaid time off

Interests

Languages

Music

Dance

Social Media

Video Games

Quote

In times like these, it helps to recall that there have always been times like these.
Paul Harvey

Timeline

Barista

Starbucks
12.2022 - Current

Cafe Lead

Books-A-Million
10.2021 - 06.2022

Content Creator

Tiktok
01.2020 - Current

Cashier/Sales Associate

Prantl’s Bakery
11.2019 - 03.2020

Hostess/Server

Primanti’s Brothers
02.2018 - 12.2019

Bachelor of Arts - Psychology

Point Park University

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Cassandra Letts