Cassie McGill
Jackson,TN
Summary
Dependable professional with exceptional customer service skills. Experienced in guest engagement and maintaining high standards across various roles.
While, also, remaining a reliable team leader with a strong work ethic and time management skills. Proven ability to facilitate seamless collaboration among team members to achieve production and service goals. Ready and committed to drive operational success and enhancing customer satisfaction.
Overview
8
8
years of professional experience
Work History
Amazon Delivery Driver
Sheput Logistics
Jackson, TN
07.2025 - 03.2026
- Operated delivery vehicles efficiently across designated routes.
- Ensured timely and accurate delivery of packages to customers.
- Conducted pre-trip inspections to maintain vehicle safety and compliance.
- Managed paperwork for deliveries, including receipts and shipping documents.
Manufacturing Technician
Tyson Foods
Humboldt, TN
02.2025 - 07.2025
- Operated machinery to ensure efficient production flow and quality standards.
- Conducted routine equipment maintenance to minimize downtime and enhance operational reliability.
- Collaborated with team members to meet daily production goals and maintain safety protocols.
- Assisted in training new technicians on equipment operation and safety procedures.
PIC /Premium Server
Denny's Restaurants Franchise Association
Jackson, TN
04.2022 - 12.2024
- Provided exceptional customer service, ensuring guest satisfaction throughout dining experience.
- Collaborated with kitchen staff to facilitate timely food preparation and delivery.
- Managed cash register operations, accurately processing transactions and handling payments.
- Maintained cleanliness and organization of dining area to enhance guest comfort and safety.
- Trained new servers on menu items, service standards, and operational procedures.
- Assisted in inventory management by monitoring food/sales and placing orders as needed.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Chili's Bar and Grill
Jackson, TN
01.2020 - 03.2022
- Provided exceptional customer service to enhance guest experiences and foster repeat visits.
- Managed multiple tables efficiently, ensuring timely order delivery and customer satisfaction.
- Trained new staff on service protocols and menu knowledge to improve team performance.
- Collaborated with kitchen staff to ensure accurate order preparation and presentation standards.
Server/trainer
Red Robin
Jackson, TN
01.2018 - 12.2019
- Trained new servers on menu specifics, service standards, and operational procedures.
- Facilitated ongoing training sessions to enhance team performance and service quality.
- Developed training materials and resources to streamline onboarding process for new employees.
- Conducted performance evaluations to identify training needs and improve staff competencies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Enhanced customer satisfaction by providing efficient and friendly service during dining hours.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
Education
High School Diploma -
Lexington High School
Lexington, TNSkills
- Positive attitude
- Exceptional customer service
- Teamwork and collaboration
- Time management
- Dependable and reliable
- Strong work ethic
- Guest engagement
- Professional appearance
- Cleanliness standards
- High volume dining
- Food safety practices
- Reliable and responsible
- Team player
- Multitasking
Timeline
Amazon Delivery Driver
Sheput Logistics
07.2025 - 03.2026
Manufacturing Technician
Tyson Foods
02.2025 - 07.2025
PIC /Premium Server
Denny's Restaurants Franchise Association
04.2022 - 12.2024
Server
Chili's Bar and Grill
01.2020 - 03.2022
Server/trainer
Red Robin
01.2018 - 12.2019
High School Diploma -
Lexington High School