Cassie McGonagil
Auburn Hills,MI
Summary
Detail-oriented professional with experience in fast-paced service environments. Skilled in task prioritization, independent tenacity, and fostering teamwork. Committed to enhancing customer satisfaction and driving operational efficiency through effective communication and proactive problem resolution.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server and Bartender
Aurora On the Lake
Commerce Township, MI
08.2025 - Current
- Managed multiple tasks and tables simultaneously in a fast paced environment while maintaining a consistent and welcoming composure.
- Adapted promptly to changing guest requests and event requirements, ensuring adherence to high service standards.
- Fostered efficient workflow by anticipating both guest and team needs to create memorable experiences, leading to increased sales and repeated business.
- Demonstrated thorough knowledge of menu items, specials, and promotions to increase upselling.
- Streamlined banquet processes, successfully reducing preparation and breakdown time for events by nearly half.
Server
Bistro Joe's
Birmingham, MI
10.2024 - 08.2025
- Provided above and beyond customer service in fast-paced environment, ensuring a tailored experience for each table.
- Improved cleanliness and organization of the restaurant, allowing for a more streamlined serving experience.
- Assisted general manger in preparing for new ownership by brainstorming and implementing new processes and menu items.
- Adequately delegated tasks in order to successfully conquer high volume and expectations.
- Trained new team members on service protocols and menu knowledge.
Professional Nanny
Private Home
Grand Blanc, MI
01.2023 - 10.2024
- Communicated effectively with parents regarding child development and progress.
- Coordinated schedules and transportation for various activities and appointments.
- Consistently managed household tasks, and occasionally assisted parents with work.
- Supported children's emotional growth by providing a nurturing environment and addressing individual needs.
- Implemented stress-reducing techniques during transitions or new situations, ensuring adaptability in changing environments.
Education
High School Diploma -
Notre Dame And Hixson High School
Chattanooga, TNSkills
- Unflappability
- Independent tenacity
- Emotional Intelligence
- Effective communication
- Creative problem solving
- Task prioritization
Certification
Certified Lifeguard
Timeline
Server and Bartender
Aurora On the Lake
08.2025 - Current
Server
Bistro Joe's
10.2024 - 08.2025
Professional Nanny
Private Home
01.2023 - 10.2024
High School Diploma -
Notre Dame And Hixson High School