Stephanie Richardson
Marrero,LA
Summary
Customer Service Representative with over 6 years of experience, distinguished by improving service quality and enhancing customer satisfaction. Proficient in employing advanced computer systems to streamline service delivery and executing effective market research to elevate brand awareness. Demonstrates meticulous organizational skills, ensuring precision in customer communications and task management to optimize team operations.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Blue Shield of California at Remote
Marrero, Louisiana
02.2020 - 03.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed positive relationships with customers through friendly interactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Customer Care Specialist
Valvoline at Remote
Marrero, Louisiana
06.2022 - 12.2023
- Resolved customer issues efficiently, boosting satisfaction scores by 22%
- Managed customer inquiries with strong attention to detail and clear communication
- Supported team to enhance service quality, leading to improved customer interactions
- Implemented strategic customer service protocols to elevate care standards
- Introduced new problem-solving methods that enhanced customer experience and efficiency
Customer Service Representative
AAA
12.2018 - 02.2020
- Conducted market research, enhancing product awareness among target groups with measurable results.
- Trained new staff on customer service software, improving team efficiency.
- Implemented innovative chat solutions, boosting customer engagement significantly.
- Streamlined customer inquiries handling, reducing response time by 30%.
- Pioneered a feedback system that increased customer satisfaction scores by 20%.
- Monitored and analyzed customer service metrics to enhance process efficiency.
Education
Bachelor in Science & Health -
Jackson State University
01.2022
Skills
- Teamwork
- Time Management
- Leadership
- Verbal Communication
- Written Communication
- Customer Service
- Microsoft Office
- Problem Solving
- Emotional Intelligence
- Creativity
- Resourcefulness
- Product Knowledge
- Unflappability
- Closing Ability
- Methodical Approach
- Technical Knowledge
- Reading Cues
- Conflict Resolution
- Active Listening
- Market Research
- Supervision
- Upselling
- Strategic Promotions
- Press Releases
- Brand Awareness
- Customer Care
- Computer Literacy
- Marketing Strategy
- Service Quality Enhancement
- Customer Support
- Troubleshooting
- Desktop Support
Additionalinformation - Extracurricularactivities
- Organize monthly events to increase the participation of the students in different college clubs.
- Conducted a CSR programme in World Environment Day
Personal Information
Title: Customer Service Representative
Detail-oriented professional with a strong background in customer service, call center management, and claims adjusting, equipped with strong data management skills. Dedicated to contributing effectively to organizational objectives through meticulous attention to detail and exceptional problem-solving abilities.
Languages
English
Timeline
Customer Care Specialist
Valvoline at Remote
06.2022 - 12.2023
Customer Service Representative
Blue Shield of California at Remote
02.2020 - 03.2024
Customer Service Representative
AAA
12.2018 - 02.2020
Bachelor in Science & Health -
Jackson State University
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