Cassie Middleton
Las Vegas,NV
Summary
An accomplished, growth-focused professional with five years of dynamic experience across Healthcare facilities and in the Health and Wellness industries. Equipped with a steadfast commitment to dedication towards their responsibilities. Ability to demonstrate personal awareness, maturity, hold integrity, critical thinking, strong customer service, analytical abilities, and excellent communication skills. An individual that is initiative, professional, and actively exercises confidentiality while in a workplace setting by prioritizing HIPAA. Ability to participate in critical decision making to achieve organizational objectives. Willing to learn new tasks, methods, and systems. Ability to excel in technical, clerical, and administrative work. Knowledgeable of company regulations, able to follow procedures, interpret statistical data and reports. Able to complete job responsibilities and tasks in a quality and timely manner. Familiar with medical office settings and terminology. Knowledgeable of Microsoft Office Products (Outlook, Excel, Word, Note, PowerPoint) and Electronic Medical Records (EMR).
Overview
7
7
years of professional experience
1
1
Certification
Work History
Radiology Reporting Coordinator
Radnet Management
Los Angeles, CA
08.2022 - 04.2025
- Coordinated scheduling and logistics for radiology medical imaging services to improve operational efficiency.
- Developed and maintained relationships with healthcare providers to enhance service delivery and patient satisfaction.
- Answers incoming calls in a courteous and professional manner, call referring physicians to assist radiologists following established protocols.
- Implemented process improvements that streamlined workflow, reducing turnaround times for patient services to improve efficiencies in case distribution and management.
- Trained and mentored junior staff on best practices in patient coordination and administrative tasks.
- Collaborate with clinical operation teams with the primary focus of supporting all clinical applications related to reviewing workflow processes such as test/implement new software related to radiologist workflows.
- Manage all radiologist worklists including but not limited to: All Problem, All Pending Dictation, Critical Results (High Priority cases), All Pending, and All Suspended. Escalating concerns as needed. Provide RIS (Radiology Information Systems) support, as needed.
- Participate in various projects and/or meetings, and complete other tasks as assigned by management in a timely manner individually and/or as a team.
- Knowledgeable of computer systems, e-mail mailboxes, medical records containing confidential information. Reviews and analyzes required workflow documents. Follow-up on research studies and resolve all problems.
- Ability to use confidentiality daily, OSHA regulations, site protocols, medical terminology, policies/procedures, adapt to policy/procedure changes, HIPAA, compliance, privacy, safety protocols, Radiology Information Systems (RIS), Microsoft Office Products (Outlook, Excel, Word, Note, PowerPoint) and Electronic Medical Records (EMR).
Exercise Specialist
Plus One
Los Angeles, CA
01.2022 - 08.2022
- Monitor client’s exercise, teach methods to increase strength or cardiovascular fitness and help to improve client level of fitness safely and productively.
- Teach proper techniques to improve flexibility, balance, and functional performance.
- Create exercise plans for clients to improve health and fitness to reach their goals.
- Excellent professional to patient customer service and knowledge of cardiovascular, flexibility and strength training equipment.
- Work collaboratively with a team of 3 other exercise specialists and trainers to devise strategic marketing and business concepts for overall improvement.
- Familiar with Microsoft applications (Excel, PowerPoint, Word), Apple applications, analyze client’s data, outline client’s treatment plans and hold organizational skills in a workplace setting.
Physical Therapy Technician
Suarez Physical Therapy
Las Vegas, NV
08.2020 - 12.2021
- Familiar with WebPT application, handling Electronic Medical Records (EMR), and hold HIPPA policy and procedure.
- Restoration of patient functioning to prevent disability following injury, disease, or physical disability.
- Assist patients with treatment plans and help to reach their maximum performance level of functioning while learning to live within the limits of their capabilities.
- Administer physical therapy modalities of treatment (ultrasound, low level laser therapy, massage therapy) under the direct supervision of Physical Therapist.
- Perform administrative and clerical tasks (check patients in, verify insurance, answer incoming call and schedule patients.
Lead Sales Associate
Tags Boutique
Las Vegas, NV
02.2018 - 03.2020
- Atlanta, GA based boutique owned by Kandi Burruss.
- Greet customers, respond to questions or concerns, engage with customers to promote merchandise in person or online, and provide outstanding customer service.
- Open and close store daily.
- Operate cash register, manage financial transactions, and balance daily drawers.
- Achieve established goals within the company to increase store sales and marketing ideas through Facebook and Instagram.
- Direct customers to new merchandise and products within the store. Superior product knowledge on popular items and introduce promotions or opportunities.
Education
Bachelor of Science - Kinesiology
University of Nevada, Las Vegas
Las Vegas, NV05-2021
Skills
- Excellent communication (verbal and written)
- Ability to maintain an organized environment
- Great time management skills
- Detail orientated in a workplace setting
- High level of proficiency and demonstrated effectiveness in problem determination and resolution; ability to adapt to challenges
- Familiar with Microsoft office tools (Excel, Word, Powerpoint, Notes, Outlook)
- Knowledgeable of HIPAA policy and procedures; patient privacy
- An expertise in handling and delivering Electronic Medical Records (EMR)
Certification
- FMS - Level 1 Certified | Functional Movement Systems | April 2022
- FMS - Level 2 Certified | Functional Movement Systems | August 2022
- COVID-19 Vaccine | Moderna | 1st dose March 2021, 2nd dose April 2021
- Basic Life Support (CPR and AED) Certified | American Heart Association | 265416910225
- Spanish | Intermediate level (reading and writing)
Timeline
Radiology Reporting Coordinator
Radnet Management
08.2022 - 04.2025
Exercise Specialist
Plus One
01.2022 - 08.2022
Physical Therapy Technician
Suarez Physical Therapy
08.2020 - 12.2021
Lead Sales Associate
Tags Boutique
02.2018 - 03.2020
Bachelor of Science - Kinesiology
University of Nevada, Las Vegas