Cassie Montejo
Fairfield,CA
Summary
Dynamic professional with proven expertise in classroom organization and staff management, honed at Fairfield Unified School District. Excelled in creating positive learning environments and improving team productivity through effective leadership. Skilled in Microsoft Excel and fostering strong relationships, demonstrating a unique blend of technical and interpersonal abilities.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Special Education Paraprofessional
Fairfield Unified School District
12.2024 - Current
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Maintained positive attitude and affirmatively communicated with each student.
- Offered student support through special accommodations, extra assistance, and assessments.
Supervisor
McDonald's Restaurant
03.2016 - 02.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Bookkeeping and Safe Balancing.
Education
No Degree - Business
Solano Community College
Fairfield, CA12-2025
Skills
- IEP compliance
- Teacher assistance
- Learning disabilities support
- Classroom organization
- Time Sheets
- Balance Sheets
- Microsoft Excel, Word and Powerpoint proficient
- Training and mentoring
- Staff management
- Customer service
- Attention to detail
- Highly Organized
Certification
- Special Needs Assistant Training Certificate - Various accredited institutions and organizations.
Languages
Spanish
Full Professional
Timeline
Special Education Paraprofessional
Fairfield Unified School District
12.2024 - Current
Supervisor
McDonald's Restaurant
03.2016 - 02.2019
- Special Needs Assistant Training Certificate - Various accredited institutions and organizations.
No Degree - Business
Solano Community College
Similar Profiles
Flora RamirezFlora Ramirez
Janitorial Worker at Fairfield Unified School DistrictJanitorial Worker at Fairfield Unified School District
Jasmine Trau, MSWJasmine Trau, MSW
School Based Therapist at The Miri Center, Fairfield Unified School DistrictSchool Based Therapist at The Miri Center, Fairfield Unified School District
Clarence IsadoreClarence Isadore
Principal at River Delta Unified School DistrictPrincipal at River Delta Unified School District