Cassie Obst
Oak Creek,WI
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Advocate Aurora Health Care
01.2022 - Current
- Handled patient registration, scheduling, and verification for urgent care services.
- Registered new patients, updated demographic information, and ensured the accuracy of insurance and benefit plans to support the billing process.
- Additionally, I efficiently handled and directed patient phone inquiries to appropriate parties.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Answered incoming calls in a professional manner.
- Maintained a clean and organized reception area.
- Greeted patients upon arrival and directed them to the appropriate area.
Medical Assitant
Bayon Family Physicians, LTD
Milwaukee, WI
05.2015 - 01.2022
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Registered new patients into practice management software program accurately entering demographic information.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Documented notes during patient visits.
- Organized charts, documents and supplies to maintain team productivity.
Education
AAS Medical Administrative in Associates -
Bryant Stratton College
10-2024
Medical Office Diploma in Healthcare -
Bryant & Stratton College
MILWAUKEE, WI08.2018
High School Diploma -
Kilmer South Alternative High School
MILWAUKEE, WISkills
- Versatility/Adaptability
- Ability to work under pressure and with deadlines
- Great communication skills
- Service-oriented
- Attentive to detail
- Excellent team-building skills
- Commitment to quality and accuracy
- Time-management skills
Accomplishments
Recognized by supervisors and colleagues for excellent patient care and attention to detail.
Timeline
Patient Service Representative
Advocate Aurora Health Care
01.2022 - Current
Medical Assitant
Bayon Family Physicians, LTD
05.2015 - 01.2022
AAS Medical Administrative in Associates -
Bryant Stratton College
Medical Office Diploma in Healthcare -
Bryant & Stratton College
High School Diploma -
Kilmer South Alternative High School
Similar Profiles
Brittney DouglasBrittney Douglas
Registered Nurse at Advocate Aurora Health CareRegistered Nurse at Advocate Aurora Health Care
Amy JonesAmy Jones
Senior Speech Language Pathologist at Advocate Aurora Health CareSenior Speech Language Pathologist at Advocate Aurora Health Care
Jared BaezJared Baez
Patient Transporter at Advocate Aurora Health CarePatient Transporter at Advocate Aurora Health Care
Sandra JonesSandra Jones
Surgery Scheduler at Advocate Aurora Health CareSurgery Scheduler at Advocate Aurora Health Care
MATTHEW G. BRUINSMATTHEW G. BRUINS
Chief Therapy Officer at Milwaukee Rehabilitation Hospital at GreenfieldChief Therapy Officer at Milwaukee Rehabilitation Hospital at Greenfield