Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassie Owens

Springfield,OH

Summary

Experienced with optimizing processing workflows and enhancing operational efficiency. Utilizes problem-solving skills to streamline processes and improve team productivity. Track record of managing complex projects and delivering consistent results.

Overview

10
10
years of professional experience

Work History

Sr Processing Specialist

Assurant
04.2017 - Current
  • Reduced error rates in data entry tasks through the implementation of automated validation tools.
  • Contributed to cost-reduction efforts by identifying areas for process improvement and implementing necessary changes.
  • Implemented quality control measures that significantly reduced errors and increased overall process efficiency.
  • Optimized resource allocation, effectively managing workloads across multiple projects simultaneously.
  • Complete research for various reports
  • Assist with clean up reports
  • Assist with implementation of procedures
  • Complete sufficiency calculations and adjust/delete LPI policies.
  • Ensure timely refund of cancelled LPI policies
  • Assist in training processors on multiple reports

Floor Coach

Code Blue LLC
04.2015 - 04.2017
  • Planned and executed company programs and initiatives with little direct supervision.
  • Provided ongoing support to staff members experiencing challenges in their roles, offering personalized coaching solutions to boost performance levels.
  • Aligned floor training objectives with company goals, ensuring all employees were equipped with the skills and knowledge necessary to contribute to overall success.
  • Maintain supervisor line to assist other employees with escalated calls/customers.
  • Answer incoming phone calls and assist clients with filing first notice of loss claims.
  • Create and adjust employee’s schedule to ensure company needs are met.
  • Review procedures to ensure updates have been made clearly and correct
  • Audit calls for quality and provide coaching to associates as needed.

Education

High School Diploma -

Springfield North High
Springfield, OH
05-2008

Skills

  • Proficient in Microsoft Word, Excel, Smartflow, Condo Database, Payee database, Black knight, SSP, Trackall

Timeline

Sr Processing Specialist

Assurant
04.2017 - Current

Floor Coach

Code Blue LLC
04.2015 - 04.2017

High School Diploma -

Springfield North High

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