Cassie Pendley
Ball Ground,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Dental Assistant
BridgeMill Dentistry
Canton, Ga
09.2023 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Assisted in emergency dental procedures, providing critical support in high-pressure situations.
- Enhanced patient comfort by carefully explaining procedures and addressing concerns prior to treatments.
- Streamlined appointment scheduling, reducing wait times and enhancing patient satisfaction.
Assistant General Manager
Culvers
Jasper
11.2016 - Current
- Inspected work areas for compliance with safety and sanitation regulations
- Kept operations running smoothly by maintaining adequate supplies to handle peak business hours
- Assisted customers with complaints and implemented creative resolutions to maintain satisfaction
- Prepared team schedules and cross-trained staff to meet business demands.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Dental Assistant
Dental Care Alliance
Canton
02.2020 - 09.2023
- Prepared and sterilized dental equipment prior to procedures
- Promoted efficiency and availability of required items by monitoring and maintaining dental supply and equipment
- Assisted patients with dental needs, providing excellent internal and external customer service via telephone or face-to-face contact
- Safeguarded against germ spread by observing all requirements related to cleaning and sterilization
- Maintained compliance with all regulatory requirements and standards through inspection of dental components
- Assisted dentists with instrument transfer, retraction, and preparation of dental instruments and materials
- Adhered to radiation exposure precautions when taking dental radiographs
- Assisted dentists with conducting procedures such as extractions and root canals
- Educated patients on the proper procedures for caring for teeth and gums.
Education
Dental Assisting Certification -
Dental Assisting School of Georgia
Canton, Ga09.2019
High School Diploma -
Creekview High School
Canton, Ga05.2016
Skills
- Dental Radiography
- Equipment Sterilization
- Appointment Scheduling
- Office Administration Duties
- Complex Problem-Solving
- Data confidentiality measures
- Insurance Billing
- Customer Service
- Relationship Building
- Patient Care Standards
- Data Entry
Timeline
Dental Assistant
BridgeMill Dentistry
09.2023 - Current
Dental Assistant
Dental Care Alliance
02.2020 - 09.2023
Assistant General Manager
Culvers
11.2016 - Current
Dental Assisting Certification -
Dental Assisting School of Georgia
High School Diploma -
Creekview High School