Cassie Schaffner
Oceanside
Summary
Dynamic and adaptable professional with a proven track record at McDonald's, excelling in customer service and teamwork. Recognized for efficiently managing high-pressure situations while maintaining a friendly demeanor. Skilled in point-of-sale systems and problem-solving, committed to enhancing customer experiences and fostering a collaborative work environment.
Overview
5
5
years of professional experience
Work History
Service
McDonald's
06.2018 - 01.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Cashier
Carls Junior
02.2017 - 10.2017
- Processed transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries and resolving issues promptly.
- Maintained clean and organized checkout area to enhance customer experience.
- Handled cash, credit, and debit transactions while ensuring security protocols.
- Collaborated with team members to improve service delivery during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
Waitress
Jacks Brewery and Sports Bar
04.2014 - 01.2015
- Provided exceptional customer service, ensuring positive dining experiences and repeat patronage.
- Efficiently managed multiple tables, prioritizing tasks in fast-paced environments.
- Collaborated with kitchen staff to accurately relay orders and accommodate special requests.
- Trained new waitstaff on menu items, service standards, and operational procedures.
- Assisted in maintaining cleanliness and organization of dining area, enhancing overall ambiance.
- Processed transactions using point-of-sale systems, maintaining accuracy in payments and receipts.
Education
General Studies
Steele Canyon
Spring Valley, CA06-2011
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Service
McDonald's
06.2018 - 01.2019
Cashier
Carls Junior
02.2017 - 10.2017
Waitress
Jacks Brewery and Sports Bar
04.2014 - 01.2015
General Studies
Steele Canyon
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