Cassandra Philemond
North Miami Beach,FL
Summary
Dynamic professional with a proven track record as a Sales Associate at Target and a completed nursing education. Experienced in pediatric clinical settings, providing compassionate, high-quality care to children while maintaining an uplifting, energetic presence for young patients and their families. Recognized for strong communication, problem-solving, and the ability to remain calm under pressure in fast-paced environments. A dedicated team player committed to excellence in both customer service and patient care.
Overview
4
4
years of professional experience
Work History
Sales Associate/Guest Service Associate
Target
06.2022 - Current
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate inventory levels through diligent stock management and organization.
- Assisted in visual merchandising to enhance product displays and drive sales.
- Collaborated with team members to achieve daily sales targets and maintain store standards.
- Trained new associates on operational procedures and customer engagement techniques.
- Implemented process improvements that streamlined workflow and enhanced team productivity.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Promoted promotional events, increasing customer awareness and participation effectively.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Associate of Science - Nursing
Miami Dade Benjamin Leon School Of Nursing
Miami, FL12-2025
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Sales training
- Customer engagement
- Task prioritization
- Merchandising
- Positive and professional
- Energetic self-starter
- Service oriented
- Calm demeanor
Languages
English
Native or Bilingual
Timeline
Sales Associate/Guest Service Associate
Target
06.2022 - Current
Associate of Science - Nursing
Miami Dade Benjamin Leon School Of Nursing