Jasmin Simpson
Fresno,TX
Summary
Proven track record in enhancing customer satisfaction and sales at Negril Treehouse, leveraging exceptional customer service and problem-solving skills. Demonstrated ability to foster relationships, leading to increased repeat business. Excelled in a fast-paced environment, significantly contributing to team success through effective collaboration and multitasking.
Overview
31
31
years of professional experience
Work History
Sales Associate/Room Attendant/Guest Service Super
Negril Treehouse
05.1993 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
GED - General Studies
Green Island High
Green Island Jamaica 06.1979
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Problem-Solving
- Listening Skills
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Outgoing Personality
- Flexible Schedule
- Verbal/written communication
- Stocking and Receiving
- Conflict Resolution
- Store Opening and Closing
- Meeting deadlines
- Professional Demeanor
- Cleaning techniques
- Adapt to diverse groups
- Guest Relations
- Inventory Tracking
- Building rapport
- Policy and Procedure Adherence
- Merchandise Display
- Product Recommendations
- Display Setup
- Fitting room maintenance
- Dining area maintenance
- Friendly and Helpful
- Honest and Dependable
- Strong Communication and Interpersonal Skills
- Attention to Detail
- Reliable and Responsible
- Customer Assistance
- Team Leadership
Timeline
Sales Associate/Room Attendant/Guest Service Super
Negril Treehouse
05.1993 - 01.2024
GED - General Studies
Green Island High