Cassie Shay
Valparaiso
Summary
A dedicated and solutions-oriented professional with a growth mindset. Known for following through on commitments and working effectively, both independently and collaboratively, to deliver innovative results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Cigarette Discount Outlet
Valparaiso, IN
11.2025 - Current
- Greeted over 100 customers per day and helped them with product questions and purchases.
- Implemented promotional displays to increase product visibility and drive sales growth.
- Trained new team members to ensure customers needs were being met and our sales goals were being exceeded.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Used in-store system to locate inventory and place special orders for customers.
Intern
Televerde Foundation
Indianapolis, Indiana
01.2025 - 06.2025
- Actively lead team projects, contributing to collaborative efforts and teaching effective teamwork strategies.
- Assisted in preparing reports and presentations, honing analytical and presentation skills to convey information clearly
- Learned and also trained new hires basic SalesForce knowledge and application.
- Developed problem-solving skills by addressing and resolving routine administrative issues, ensuring smooth operations and enhancing efficiency.
Sales Associate
Golden Leaf Cigar
Hobart, Indiana
05.2021 - 06.2022
- Provided exceptional customer service by ensuring a personalized and welcoming experience.
- Strategically promoted high-priority cigar inventory by emphasizing product quality, contributing to increased sales and store revenue.
- Handled cash and transactions accurately and responsibly, ensuring balanced registers and proper financial reconciliation at the end of each shift.
Server
Buffalo Wild Wings
Valparaiso, Indiana
01.2016 - 02.2019
- Maintained a cheerful and positive demeanor while efficiently delivering customer orders within a 15-minute timeframe.
- Proactively engaged with guests by routinely checking in to ensure satisfaction and promptly addressing any needs or concerns.
- Consistently earned positive customer survey feedback, meeting or exceeding all company performance metrics.
Education
No Degree - Computer Science
Ivy Tech Community College
Indianapolis, INSkills
- Growth Mindset
- Zendesk Certification
- Proficient in Microsoft Office
- Salesforce Basics
- Teamwork and collaboration
- Inventory audits
- Upselling and cross selling
- Visual display arrangement
- Sales goal achievement
- Rapport development
- Goal driven
- Fast learner
Certification
- Zendesk Customer Service Certified
- LinkedIn Building Rapport With Customers Certificate
- LinkedIn Sales Foundation Certificate
Timeline
Retail Sales Associate
Cigarette Discount Outlet
11.2025 - Current
Intern
Televerde Foundation
01.2025 - 06.2025
Sales Associate
Golden Leaf Cigar
05.2021 - 06.2022
Server
Buffalo Wild Wings
01.2016 - 02.2019
No Degree - Computer Science
Ivy Tech Community College