Cassie Shumaker
Corpus Christi
Summary
Compassionate Mental Health Case Manager known for high productivity and efficient task completion. Possess specialized skills in client assessment, treatment plan development, and crisis intervention, ensuring clients receive comprehensive support tailored to individual needs. Excel at communication, empathy, and problem-solving, using these soft skills to navigate challenges effectively and foster positive outcomes for clients.
Overview
9
9
years of professional experience
Work History
Service Coordinator II
Nueces Center for Mental Health and Intellectual Disabilities
Corpus Christi
09.2024 - 11.2025
- Manage a caseload of 40 adults with intellectual and developmental disabilities by coordinating with service providers, care teams, and medical professionals to ensure quality service delivery and maintaining accurate, timely documentation.
Senior Case Manager
Greater Cincinnati Behavioral Health Services
Cincinnati
10.2023 - 07.2024
- Trained, onboarded, and mentored new case managers and interns, offering ongoing support to strengthen clinical skills and workflow efficiency.
- Managed a complex caseload, coordinating services, resources, and treatment plans for clients with diverse psychosocial needs.
Case Manager
Greater Cincinnati Behavioral Health Services
Cincinnati
07.2023 - 10.2023
- Supported clients with mental health needs by coordinating benefits, housing, employment, and healthcare; collaborated with interdisciplinary teams on care plans, provided transportation, and ensured timely insurance documentation.
Mental Health Specialist II
Behavioral Health Pavilion at Nationwide Children’s Hospital
Columbus
06.2022 - 06.2023
- Offer training, mentoring, and hands-on support to new staff, students, and team members to ensure consistent, high-quality clinical practice.
- Support care coordination within a multidisciplinary team and deliver family-centered treatment to reduce emotional and behavioral disturbances.
Mental Health Specialist
Behavioral Health Pavilion at Nationwide Children’s Hospital
Columbus
03.2022 - 06.2022
- Supported children in a behavioral health unit by facilitating therapeutic group sessions, assisting nurses and specialists, providing emotional support, and maintaining a safe, structured environment.
Men’s and Kid’s Coordinator
Tj Maxx & Homegoods
West Chester
10.2016 - 08.2021
- Delivered exceptional customer service while managing department layout, merchandising, and freight placement; collaborated with management on enhancements, delegated tasks to associates, and maintained merchandise standards and floor presentation.
Education
Master’s of Social Work -
The University of Kentucky
Lexington, KY12.2026
Bachelor’s of Science - Psychology
The Ohio State University
Columbus, OH05.2023
Skills
- Communication and interpersonal skills
- Training and mentoring
- Telephone communication
- Goal setting
- Community liaison
- Leadership and team management
- Independent and collaborative work
- Critical thinking and decision-making
- Flexibility and adaptability
- Case management
- Team collaboration
- Crisis intervention
- Client advocacy
Languages
English
Timeline
Service Coordinator II
Nueces Center for Mental Health and Intellectual Disabilities
09.2024 - 11.2025
Senior Case Manager
Greater Cincinnati Behavioral Health Services
10.2023 - 07.2024
Case Manager
Greater Cincinnati Behavioral Health Services
07.2023 - 10.2023
Mental Health Specialist II
Behavioral Health Pavilion at Nationwide Children’s Hospital
06.2022 - 06.2023
Mental Health Specialist
Behavioral Health Pavilion at Nationwide Children’s Hospital
03.2022 - 06.2022
Men’s and Kid’s Coordinator
Tj Maxx & Homegoods
10.2016 - 08.2021
Master’s of Social Work -
The University of Kentucky
Bachelor’s of Science - Psychology
The Ohio State University