Rose Honders
Verona Island
Summary
Experienced results-driven leader with a strong background in strategic relationship building and organizational growth. Skilled in developing and implementing effective processes, optimizing productivity, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
6
6
years of professional experience
Work History
Service Coordinator II
State of Maine Department of Education
07.2023 - Current
- Evaluated young children for cognitive, medical, and developmental delays
- Created strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns..
- Maintained accurate confidential records and full compliance with government regulations and agency guidelines.
- Communicated with clients and service providers to provide updates on work progress.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Conducted regular reviews of service processes, identifying and implementing efficiencies to reduce costs.
- Improved service delivery timelines by monitoring performance and adjusting workflows accordingly.
- Developed comprehensive service plans for clients, leading to improved satisfaction and retention.
- Addressed and resolved service-related issues, restoring client confidence and preventing potential loss of business.
- Facilitated team meetings to discuss performance metrics, leading to unified approach towards service goals.
Director
Downeast Community Partners
09.2019 - 08.2022
- Facilitated cross-functional collaboration for improved communication and decision-making processes within the organization.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations..
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of challenges.
- Secured key partnerships that contributed to the program's overall growth and market reach.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Led strategic initiatives to enhance organizational performance and mission alignment.
- Oversaw budget development and financial management to ensure resource optimization.
- Cultivated partnerships with stakeholders to advance community engagement and advocacy efforts.
Education
Masters Certification in Organizational Leadership -
Merrimack College
North Andover, MA12-2024
Bachelor of Science - Human Development
University of Maine
Orono, ME05-2000
Skills
- Relationship Building
- Goal setting
- Team leadership
- Resource utilization
- Community liaison
- Meeting facilitation
- Volunteer management
- Time management
- Active listening
- Problem-solving
- Organizational skills
- Task prioritization
- Excellent oral, written, and interpersonal communication
- Analytical thinking
- Project planning
- Conflict resolution
- Decision-making
- Data analysis
- Team building
- Problem-solving abilities
- Team collaboration
- Adaptability and flexibility
- Strategic planning
- Resource allocation
Community Engagement
Board Chair of Bucksport Bay Healthy Community Coalition
Board member of The Castine Historical Society
Timeline
Service Coordinator II
State of Maine Department of Education
07.2023 - Current
Director
Downeast Community Partners
09.2019 - 08.2022
Masters Certification in Organizational Leadership -
Merrimack College
Bachelor of Science - Human Development
University of Maine
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