Danya Goit
Silverdale
Summary
Service Coordinator with a track record of high productivity and efficient task completion. Expertise in client relationship management, problem-solving, and workflow coordination. Strong communication and teamwork skills contribute to seamless service delivery and enhanced client satisfaction.
Overview
5
5
years of professional experience
Work History
Service Coordinator II
Consumer Direct Care Network
Lacey
08.2024 - Current
- Delivered exceptional customer service to maximize client satisfaction.
- Coordinated closely with departments to ensure successful project completion.
- Handled incoming calls and inquiries regarding services provided.
- Maintained accurate records of services rendered for each client.
- Managed scheduling of appointments to align with client and provider availability.
- Updated client and provider databases for accuracy and currency.
- Addressed and resolved client complaints promptly to enhance service quality.
- Assisted individual providers with onboarding processes and time entry tasks.
PAR II
St Michaels Medical Center
Silverdale
11.2023 - 07.2024
- Scanned documents into electronic medical records system to ensure data accuracy.
- Collected co-pays and payments from patients during service delivery.
- Facilitated communication among patients, staff, and third-party payers.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Assisted with scheduling outpatient appointments to optimize workflow efficiency.
- Addressed patient inquiries regarding billing, resolving issues promptly and empathetically.
- Managed incoming faxes related to patient registration processes for timely processing.
- Greeted patients and visitors professionally, ensuring a welcoming environment.
Individual Provider
Lee Family
Belfair
11.2020 - 04.2023
- Delivered personal care and assistance to clients, including bathing, grooming, and ambulation.
- Provided transportation services for medical appointments and errands as needed.
- Monitored vital signs and reported abnormalities to supervisor and nurse practitioner.
- Documented client behaviors and maintained accurate records of all services rendered.
- Communicated with families regarding changes in client conditions or behaviors.
- Assisted clients with prescribed physical therapy exercises to support recovery.
- Researched community resources to aid elderly individuals requiring additional home support.
- Established strong rapport with clients and families to foster trust and collaboration.
Education
Certificate - Certified Nursing Assistant
Olympic College
Bremerton, WA06-2009
Associate of Arts - Medical Office Assisting
Olympic College
Bremerton, WA06-1994
Skills
- HIPAA compliance
- Team collaboration
- Conflict resolution
- Effective communication
- Time management
- Client relationship management
- Accurate recordkeeping
- Documentation and notetaking
- Detail orientation
- Office program proficiency
- Problem solving
- Adaptability
- Professional demeanor
References
References available upon request.
Timeline
Service Coordinator II
Consumer Direct Care Network
08.2024 - Current
PAR II
St Michaels Medical Center
11.2023 - 07.2024
Individual Provider
Lee Family
11.2020 - 04.2023
Certificate - Certified Nursing Assistant
Olympic College
Associate of Arts - Medical Office Assisting
Olympic College