Angelique Smith
Bryan,TX
Summary
Service-oriented professional with expertise in coordinating healthcare services and optimizing communication between teams. Skilled in managing schedules, handling inquiries, and ensuring efficient service operations. Known for reliability and adaptability in fast-paced environments, with a strong work ethic and a commitment to quality.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Care Management Service Coordinator II
Centene, Superior Health Services C/O Mindlance
San Antonio
03.2025 - Current
- Coordinated care services, ensuring timely access to healthcare resources for members.
- Managed member inquiries and resolved issues efficiently, enhancing overall satisfaction.
- Streamlined communication between healthcare providers and members, improving service delivery processes.
- Developed training materials for staff, increasing knowledge of operational procedures and best practices.
- San Antonio
Healthcare Representative II
Kelsey Seybold Clinics
11.2021 - 08.2024
- Ensured strict adherence to HIPAA regulations to protect patient privacy and confidentiality.
- Advocated for patients' rights and needs to ensure quality healthcare outcomes.
- Verified insurance coverage and benefits to facilitate seamless payment processing for medical services.
- Scheduled appointments efficiently to minimize wait times and optimize patient flow.
- Demonstrated exceptional customer service skills in all interactions with patients and their families.
- Applied proficiency in medical terminology to accurately communicate with healthcare professionals.
Customer Service Representative
Primary Services
01.2018 - 03.2020
- Processed orders accurately and efficiently to ensure timely delivery to customers.
- Answered inquiries from customers regarding products, services, and policies in a professional manner.
- Handled complaints with empathy and worked towards finding satisfactory resolutions for customers.
- Resolved customer issues promptly and effectively to enhance overall customer satisfaction.
- Maintained accurate customer records to track interactions and information for future reference.
- Provided in-depth product knowledge to customers to assist them in making informed purchasing decisions.
Education
High School Diploma -
Continental Academy
Miami, FLMiami, FL
Skills
- Customer Service
- Data Entry
- HIPAA compliance
- Issue resolution
- Time management
- Effective communication
- Attention to detail
- Case management
- Multitasking capacity
- Medical Terminology
- Scheduling
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Team Collaboration
- Appointment scheduling
- Care coordination
- Documentation skills
Certification
- Motivation Interviewing, 01/28/26
- Mental Health First Aid for Older Adults, 10/14/25, 10/01/28
- Medicaid Case Management Services in Texas, 07/17/25
- ANE Competency Training and Exam, 04/10/25
Timeline
Care Management Service Coordinator II
Centene, Superior Health Services C/O Mindlance
03.2025 - Current
Healthcare Representative II
Kelsey Seybold Clinics
11.2021 - 08.2024
Customer Service Representative
Primary Services
01.2018 - 03.2020
High School Diploma -
Continental Academy