Rona Wilson
Detroit,MI
Summary
Dedicated professional with over ten years of experience in customer service, adept at managing high-pressure situations and responding swiftly to emergencies. Proven ability to enhance customer satisfaction through effective communication and technology utilization. Key skills include crisis management, relationship building, and needs assessment. Aiming to leverage expertise to drive exceptional service in a dynamic environment.
Overview
24
24
years of professional experience
Work History
Care Management Support Coordinator II
Centene Management Company Llc
St. Louis, MO
12.2021 - Current
- Handled daily administrative tasks for Meridian Health Plan of Illinois members, including sending ID cards.
- Completing health risk assessment, Give overview of benefits and answer questions pertaining to benefits, assist with finding in network providers, sending correspondence if applicable, provide resource (housing, food etc.)
- Executed various additional tasks as required.
Customer Service Representative
Harris and Harris
Chicago, IL
11.2020 - 04.2021
- Assisting Consumers Energy customers with bill payment, enrollment in qualifying budget plans, process outage reports, billing inquiries and start or disconnect service
Casual Mail Handler (Seasonal)
United States Postal Service
Detroit, MI
11.2019 - 01.2020
- Prepare, sort and move mail as well as packages to be delivered
Customer Service Associate
Dialog-Direct
Troy, MI
10.2017 - 04.2019
- Working for State Health Benefits program
- Assisting members with any questions in the claims and benefits department for Blue Cross Blue Shield of New Jersey
Home Health Aide
Self-Employed
Detroit, MI
02.2012 - 07.2013
- Help clients in their daily personal tasks, such as bathing or dressing
- Organize a client's schedule and plan appointments
- Arrange transportation to doctors' offices or for other kinds of outings
- Shop for groceries and prepare meals to a client's dietary specifications
- Provide companionship
- Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets
- Administer Medication
Laborer A /Office Assistant
City Of Detroit
Detroit, MI
05.2001 - 02.2011
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
- Clean, Cut and provide maintenance to City parks
- Answer phones and transfer to the appropriate staff member
- Take and distribute accurate messages
- Greet public and clients and direct them to the correct staff member
- Coordinate messenger and courier service
- Receive, sort and distribute incoming mail
- Monitor incoming emails and answer or forward as required
- Prepare outgoing mail for distribution
- Fax, scan and copy documents
Education
High school or equivalent - General Studies
Jared W.Finney
Detroit, MI08.1999
Certification - Call Center Agent
Emerging Industries Training Institute
Detroit, MISkills
- CSR
- Call Center
- Customer Service
- Home Care
- Computer Skills
- Caregiving
- Communication
- Critical Thinking
- Budgeting
- Problem Solving
- Meet Deadlines
- Coordinating
- Professionalism
- Microsoft Excel
- Microsoft Access
- Team building
- Scheduling appointments
- Inbound phone call handling
- Documentation and control
- Time management abilities
- Multitasking
- Reliability
- Communication Skills
- Train employees
Additionalinformation - Areasofexpertise
- Communication
- Critical Thinking
- Computer Skills
- Honest
- Budgeting
- Problem Solving
- Meet Deadlines
- Coordinating
- Professionalism
Personal Information
Authorized To Work: US
Timeline
Care Management Support Coordinator II
Centene Management Company Llc
12.2021 - Current
Customer Service Representative
Harris and Harris
11.2020 - 04.2021
Casual Mail Handler (Seasonal)
United States Postal Service
11.2019 - 01.2020
Customer Service Associate
Dialog-Direct
10.2017 - 04.2019
Home Health Aide
Self-Employed
02.2012 - 07.2013
Laborer A /Office Assistant
City Of Detroit
05.2001 - 02.2011
High school or equivalent - General Studies
Jared W.Finney
Certification - Call Center Agent
Emerging Industries Training Institute
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