Samantha Figueroa
Mass General Brigham Adult Medicine
1
Certification
10
years of professional experience
Customer-focused administrative professional specializing in healthcare coordination and office operations. Expertise includes scheduling, record management, and onboarding support while maintaining confidentiality in fast-paced environments. Communicates effectively and collaborates across departments to resolve issues and enhance support for staff and patients.
Work History
Patient Service Coordinator II
9 Years 7 Months- Managed daily operations for high-volume healthcare office, including scheduling, appointment coordination, and interdepartmental communication to ensure smooth workflow.
- Manage daily operations for a high-volume healthcare office, including scheduling, appointment coordination, and interdepartmental communication.
- Coordinated onboarding processes for new employees by organizing orientation schedules, managing paperwork, and communicating workplace procedures to facilitate integration.
- Collaborate with multiple departments to streamline workflows and improve operational efficiency.
- Acted as first point of contact for patients, employees, and visitors, maintaining professionalism and strong interpersonal communication to enhance experience.
- Managed high volumes of inbound calls in a call center environment.
Assisted customers with inquiries and issues through effective communication.
Supported team objectives by maintaining a steady call handling pace.
Customer Service Associate
3 Years- Delivered high-quality customer service while operating registers and handling cash transactions accurately.
- Trained team members on operational procedures, enhancing overall team performance.
- Resolved customer concerns and conflicts with effective communication and problem-solving skills, ensuring customer satisfaction.
- Maintained accurate transaction and inventory records in compliance with company procedures.
- Developed organizational and multitasking skills, supporting colleagues and customers.
Education
Master of Science - Health Sciences
Bachelor of Science - Health Sciences
Skills
Scheduling accuracy
HIPAA compliance
EPIC System
Patient relations
Conflict resolution
Team collaboration
Time management
Bilingual: Fluent in English & Spanish
Certification
CPR Certified
Timeline
Customer Service Associate
Saks Off 5th
01.2018 - 01.2021Read More
Patient Service Coordinator II
Mass General Brigham Adult Medicine
01.2017 - CurrentRead More
Massachusetts College of Pharmacy And Health Sciences
Master of Science from Health Sciences
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Massachusetts College of Pharmacy And Health Sciences
Bachelor of Science from Health Sciences
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