Daniela Gomez
Fort Worth
Summary
Detail-oriented and dedicated Patient Service Coordinator with 9 years of experience in a fast-paced home health environment. Proven expertise in managing complex patient accounts, securing insurance authorizations, and ensuring uninterrupted delivery of critical medical supplies for ventilator-dependent patients. A collaborative team player and natural mentor, recognized for excelling in high-stakes customer service and driving operational efficiency. Currently pursuing a Bachelor's in Business Administration to further contribute to organizational success.
Overview
15
15
years of professional experience
Work History
Patient Service Coordinator II
Cook Children’s Home Health
01.2016 - Current
- Managed a portfolio of 50+ high-acuity ventilator patient accounts, ensuring 100% accuracy and timely delivery of essential durable medical equipment and services.
- Proactively managed the monthly order lifecycle for a high-volume client base by leveraging data-tracking spreadsheets, reducing service lapses by initiating weekly family contact.
- Secured and processed all necessary Medicaid and commercial insurance authorizations and documentation, safeguarding revenue cycle integrity and minimizing claim denials.
- Served as the primary point of contact for physicians, case managers, and families, clarifying orders and coordinating care to ensure the precise provision of medical supplies.
- Resolved an average of 150+ customer inquiries weekly, consistently exceeding satisfaction metrics through expert problem-solving and empathetic service.
- Mentored and coached peers, and played a key role in onboarding and training new hires for multiple teams, enhancing overall team capability and reducing ramp-up time.
- Expertly de-escalated complex and tense customer situations, resolving 95% of issues at the point of contact without requiring leadership escalation.
Administrative Assistant
SEI Oilfield Services
01.2014 - 01.2016
- Managed front desk operations, including greeting visitors, answering and routing a high volume of phone calls, and handling daily mail and package distribution.
- Provided administrative support to the team by processing invoices and assisting with billing tasks as needed.
Information Clerk
Harvest Auto Sales
01.2013 - 01.2014
- Scheduled and confirmed customer appointments, ensuring efficient calendar management.
- Managed incoming calls, took detailed messages, and supported marketing initiatives.
- Handled daily mail distribution and utilized computer systems for data entry and correspondence.
Sales & Reception Associate
Glamour Craft Portrait Studio
01.2011 - 01.2013
- Assisted customers with portrait selections and provided general support to store personnel.
- Managed front desk duties, including answering phones, greeting clients, and maintaining a welcoming environment.
Education
Bachelor of Business Administration (BBA) -
Current University/College
City, State01.2028
High School Diploma - Consumer Services
Trimble Technical High School
Fort Worth, TXSkills
- Patient Services & Coordination: Patient Advocacy & Education Ventilator Patient Care Durable Medical Equipment (DME) Order Lifecycle Management Prior Authorizations CMN Review
- Insurance & Revenue Cycle: Medicaid & Commercial Insurance Documentation Compliance Revenue Cycle Support Authorization Securement
- Communication & Interpersonal: Client & Family Relations Physician & Case Manager Liaison Conflict De-escalation Team Mentoring & Training Effective Communication
- Technical & Administrative: Data Management (Spreadsheets) Multitasking & Prioritization Strategic Planning Problem-Solving Process Improvement
Timeline
Patient Service Coordinator II
Cook Children’s Home Health
01.2016 - Current
Administrative Assistant
SEI Oilfield Services
01.2014 - 01.2016
Information Clerk
Harvest Auto Sales
01.2013 - 01.2014
Sales & Reception Associate
Glamour Craft Portrait Studio
01.2011 - 01.2013
High School Diploma - Consumer Services
Trimble Technical High School
Bachelor of Business Administration (BBA) -
Current University/College