Cassie Stark
Fort Walton Beach,LA
Summary
Dynamic Retail Banking Coach at Bank of America with a proven track record of leading teams to success. Recognized as the top performer for over two years, I excel in effective communication and strategic planning, fostering team development and building strong client relationships. Committed to ethical practices and empathetic leadership. I have a passion for helping others learn and grow. I excel in critical thinking skills to help with identifying risk and assessing operations. I have been with the bank over 19 years so I have a very broad knowledge of all things BofA.
Overview
19
19
years of professional experience
Work History
Retail Banking Coach
Bank of America
San Antonio Virtual
05.2020 - Current
working currently as RBC in premier card pod in various champion roles. I have been #1 in the site for over 2 years. I work to develop resources to coach associates with a special focus on verbiage for de-escalation of supervisor calls.
Financial Center Assistant Manager
Bank of America
Fort Walton Beach, FL
01.2016 - 05.2020
helped to manage Financial Center team with responsibilities on all sides of the bank, from banker to teller line to operations.
Sales and Service Specialist
Bank of America
12.2008 - 01.2016
worked in a new role when it was first developed as a hybrid for teller and banker.
Personal Banker
Bank of America
08.2007 - 12.2008
assisted clients with account opening, building credit relationships and home loans
Sales and Service Specialist
Bank of America
Fort Walton Beach FL
07.2006 - 07.2007
Hybrid role in development to handle both teller cash handling responsibilities and banker tasks while managing risk
Teller
Bank of America
Fort Walton Beach FL
01.2006 - 07.2006
cash handling, operational risk
Education
High School Diploma -
Winter Park High School
Winter Park, FL05-2002
Skills
- Effective communication
- Group leadership
- Personable and friendly
- Building relationships
- Team development
- Team motivation
- Motivational leadership style
- Verbal and written communication
- Ethics and integrity
- Empathy development
- Strategic planning
- Meeting facilitation
Timeline
Retail Banking Coach
Bank of America
05.2020 - Current
Financial Center Assistant Manager
Bank of America
01.2016 - 05.2020
Sales and Service Specialist
Bank of America
12.2008 - 01.2016
Personal Banker
Bank of America
08.2007 - 12.2008
Sales and Service Specialist
Bank of America
07.2006 - 07.2007
Teller
Bank of America
01.2006 - 07.2006
High School Diploma -
Winter Park High School