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Dynamic Retail Banking Coach at Alorica with exceptional organizational skills and a proven track record in escalation management. Adept at enhancing customer satisfaction through effective communication and complaint resolution. Bilingual and detail-oriented, I excel in building strong client relationships and driving successful outcomes in high-pressure environments.

Dynamic Retail Banking Coach at Bank of America with a proven track record of leading teams to success. Recognized as the top performer for over two years, I excel in effective communication and strategic planning, fostering team development and building strong client relationships. Committed to ethical practices and empathetic leadership. I have a passion for helping others learn and grow. I excel in critical thinking skills to help with identifying risk and assessing operations. I have been with the bank over 19 years so I have a very broad knowledge of all things BofA.

 Accomplished Retail Banking Coach and Service Associate at Bank of America, adept in Performance Management and Coaching and Mentoring. Spearheaded initiatives that significantly enhanced team productivity. Recognized for exceeding performance metrics and driving quality assurance, demonstrating exceptional problem-solving and staff motivation skills.  Results-driven professional prepared for Team Manager role. Offers extensive experience in developing tailored coaching programs that drive measurable improvements. Focuses on collaborative team efforts and adaptability to changing needs, ensuring consistent achievement of goals. 

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

Heather Mizerak

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Retail Banking Coach

Assistant Store manager

Store Manager

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Retail Banking Coach

Assistant Store manager

Store Manager

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