Cassie Steinhoff
Pasco ,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
HCA
CNS Vital Signs
Richland , WA
03.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
HCA
Senior Life Resources North West
Walla Walla , WA
02.2011 - 08.2022
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Bartender
Uptown Bar And Grill
Richland , WA
09.2019 - 10.2019
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Cosmetologist
Misbehaven Spa and Salon
Walla Walla , WA
02.2012 - 03.2013
- Provided consultations to clients on beauty treatments, products and services.
- Created customized hair styles according to client's preferences and facial features.
- Performed haircuts, coloring, highlighting and styling techniques.
- Maintained cleanliness of salon equipment and tools.
- Ensured proper sanitation practices were followed at all times.
- Carried out waxing services for eyebrows, legs, arms and other body parts.
- Applied makeup for special occasions such as weddings or proms.
- Educated clients on proper skin care techniques and products.
- Managed appointments through scheduling software program.
- Attended continuing education classes to stay up-to-date with trends in the industry.
Education
Associate of Arts -
Walla Walla Community College
Walla Walla, WACosmetologist -
Hairtech Beauty Academy
Walla Walla Skills
- Customer relations
- Conflict resolution
- Problem resolution
- Supervision and leadership
- Quick learner
- On time
- Dependable
Timeline
HCA
CNS Vital Signs
03.2024 - Current
Bartender
Uptown Bar And Grill
09.2019 - 10.2019
Cosmetologist
Misbehaven Spa and Salon
02.2012 - 03.2013
HCA
Senior Life Resources North West
02.2011 - 08.2022
Associate of Arts -
Walla Walla Community College
Cosmetologist -
Hairtech Beauty Academy
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