Cassie Sublett
Birmingham,AL
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
Work History
Billing Specialist
Weil Wrecker Service Inc
03.2011 - Current
- Handled customer inquiries by providing clear explanations of charges and payment options.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Negotiated to collect balance in full.
Transportation Coordinator
Weil Wrecker Service Inc
03.2011 - Current
- Optimized vehicle utilization through strategic scheduling and efficient load planning methodologies.
- Built and maintained strong partner relationships for smooth, cost-effective logistics.
- Coordinated complex transportation projects, effectively allocating resources and staff to ensure successful outcomes.
- Met safety and regulatory standards for full operational compliance.
- Determined most effective mode and routing of materials to customer locations and company facilities.
- Developed strong relationships with carriers, fostering partnerships that led to improved service levels and reduced costs.
Tow Truck Dispatcher
Weil Wrecker Service Inc
03.2011 - Current
- Improved response times by effectively prioritizing and dispatching tow truck assignments.
- Optimized route planning for faster service delivery while minimizing fuel costs for the company.
- Facilitated swift resolutions to customer disputes, liaising between drivers and clients when necessary.
- Maintained open lines of communication with drivers throughout their shifts, offering assistance as needed.
- Collaborated closely with law enforcement agencies to promptly respond to accident scenes or roadside assistance needs.
- Monitored and tracked dispatch communication systems.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Education
High School Diploma -
Hewitt Trussville High School
Trussville, AL05-2004
Skills
- Claims processing
- Customer service
- Data entry proficiency
- Decision-making
- Claim submission
- Customer engagement
- Relationship building
- Research and due diligence
- Team collaboration
- Collections
- Problem-solving
- Attention to detail
- Multitasking and organization
- Verbal and written communication
- Client relationship management
- Analytical thinking
- Conflict resolution
Timeline
Billing Specialist
Weil Wrecker Service Inc
03.2011 - Current
Transportation Coordinator
Weil Wrecker Service Inc
03.2011 - Current
Tow Truck Dispatcher
Weil Wrecker Service Inc
03.2011 - Current
High School Diploma -
Hewitt Trussville High School
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