Cassandra Toscana
Fullerton,CA
Summary
Dynamic professional with experience at Walt Disney Company, excelling in emergency response and safety enforcement. Proven ability to enhance customer service and resolve conflicts effectively. Skilled in cash handling and inventory management, ensuring operational efficiency while maintaining a welcoming environment for guests. Committed to creating memorable experiences through attentive service.
Overview
9
9
years of professional experience
Work History
Attractions Hostess
Walt Disney Company
Anaheim
02.2018 - 04.2025
- Operated attraction with friendly demeanor to draw in park attendees.
- Communicated effectively with coworkers through verbal communication and radio systems.
- Worked swiftly to handle and resolve emergency situations to create safe environment for guests and team members.
- Enacted emergency stops quickly in event of accidents or problems with attraction.
- Provided a safe environment for all patrons by monitoring facility equipment and enforcing safety policies.
Cashier/Restaurant Hostess
La Brea Bakery, Downtown Disney
Anaheim, CA
01.2017 - 03.2018
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Answered customer inquiries regarding store policies and procedures.
- Stocked shelves with merchandise when needed.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers promptly and responded to questions.
- Assisted staff by serving food and beverages or bussing tables.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Breakfast Host/Front Desk Night Auditor
Home 2 Suites by Hilton
Gillette , WY
06.2016 - 09.2016
- Managed inventory and supplies to ensure materials were available when needed.
- Identified needs of customers promptly and efficiently.
- Maintained cleanliness of dining area throughout shift.
- Answered telephone to provide dining information and take reservations.
- Reviewed previous day's sales figures against current day's sales report before submitting it to management team.
- Documented wake-up requests and set up automatic calls in system.
Education
High School Diploma -
Campbell County High School
Gillette05-2013
Some College (No Degree) - Education
Black Hills State University
Spearfish, SDSkills
- Emergency response
- Safety enforcement
- Cash handling
- Customer service
- Inventory management
- Conflict resolution
Timeline
Attractions Hostess
Walt Disney Company
02.2018 - 04.2025
Cashier/Restaurant Hostess
La Brea Bakery, Downtown Disney
01.2017 - 03.2018
Breakfast Host/Front Desk Night Auditor
Home 2 Suites by Hilton
06.2016 - 09.2016
High School Diploma -
Campbell County High School
Some College (No Degree) - Education
Black Hills State University
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