Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Wright-McDuffee

Upland,IN

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Adept at handling all areas of operations and eager to develop and advance professionally into a more challenging position.

Overview

9
9
years of professional experience

Work History

Attractions Hostess

Walt Disney World Resort
06.2018 - 10.2023
  • Greeted guests and answered general questions about Disney and their attractions.
  • Memorized and delivered lengthy spiels to large groups of guests.
  • Kept attraction neat and clean, following company policy and safety guidelines.
  • Delivered friendly, prompt customer service to guests.

Shift Manager

Starbucks
03.2021 - 07.2023
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Administrative Assistant

Williams And Associates
05.2014 - 05.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Managed filing system, entered data and completed other clerical tasks.

Front-End Supervisor

Ross
09.2017 - 05.2018
  • Handled cash registers for purchases and returns
  • Answered guest questions and concerns
  • Maintained the fitting room area
  • Handled the cash office deposits each morning
  • Maintained the cleanliness, organization, and stocking of the store.

Troop Leader

Girl Scouts of America
08.2017 - 05.2018
  • Set up field trips for troops.
  • Engaged scouts in the educational parts of our learning activities.
  • Fostered positive personal connection with each troop participant and cultivated social connections and sense of solidarity.
  • Assisted in developing and implementing program ideas, planned activities for units and evaluated program quality.

Education

No Degree - Environmental Science

Pima Community College
Tucson, Arizona

Graduated -

Sahuaro High School
Tucson, Arizona
05.2015

Skills

  • Exceptional Customer Service Skills
  • Leadership and Growth
  • Paperwork Processing
  • Schedule Oversight
  • Staff Development
  • Cash Handling
  • Clerical Support
  • Database Management
  • Employee Performance Management

Timeline

Shift Manager

Starbucks
03.2021 - 07.2023

Attractions Hostess

Walt Disney World Resort
06.2018 - 10.2023

Front-End Supervisor

Ross
09.2017 - 05.2018

Troop Leader

Girl Scouts of America
08.2017 - 05.2018

Administrative Assistant

Williams And Associates
05.2014 - 05.2018

No Degree - Environmental Science

Pima Community College

Graduated -

Sahuaro High School

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Elizabeth Wright-McDuffee