Summary
Overview
Work History
Education
Skills
Timeline
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Nikole Waggle

Windermere,FL

Summary

Detail-oriented Attractions Hostess that follows procedures and protocols to maximize safety for guests of all ages. Enthusiastic individual with great communication and team collaboration skills. Prioritizes and maintains show while efficiently assisting guests needs and concerns. Greets and welcomes guests to drive guest satisfaction.

Overview

8
8
years of professional experience

Work History

Attractions Hostess

Walt Disney World Resort
07.2022 - Current
  • Enhanced guest experience by providing exceptional guest service and maintaining a positive and courteous attitude.
  • Collaborated with fellow cast members to ensure seamless teamwork and coordinated efforts for optimal guest satisfaction.
  • Monitored guests and enforced rules, maintaining safety for guests and staff.
  • Handled guest concerns and complaints with professionalism, empathy, and effective problem-solving skills.

Quick Service Attendant

Walt Disney World Resort
08.2021 - 06.2022
  • Demonstrated flexibility in handling various tasks such as cooking, cleaning, and cashier duties during busy periods.
  • Resolved guest complaints promptly, ensuring complete satisfaction before they left the establishment.
  • Expedited customer orders with effective multitasking and prioritization skills.
  • Adhered to safety guidelines and food handling procedures, reducing potential hazards within the workplace.

Barista Shift Supervisor

Coffee Bean & Tea Leaf
07.2016 - 07.2021
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Completed store opening and closing procedures and balanced tills.
  • Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
  • Resolved guest complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Education

Associate in Business - Communications

Scottsdale Community College
Scottsdale, AZ
05.2021

Skills

  • Exceptional communication
  • Safety awareness
  • Guest Assistance
  • Problem-Solving
  • Guest Greeting
  • Performance under pressure

Timeline

Attractions Hostess

Walt Disney World Resort
07.2022 - Current

Quick Service Attendant

Walt Disney World Resort
08.2021 - 06.2022

Barista Shift Supervisor

Coffee Bean & Tea Leaf
07.2016 - 07.2021

Associate in Business - Communications

Scottsdale Community College
Nikole Waggle