Cassie Wilkerson
West Monroe,LA
Overview
10
10
years of professional experience
Work History
Account Advisor I
Louisiana Blue
Monroe, LA
10.2021 - 07.2026
- Analyzed and addressed discrepancies in billing and healthcare claims, ensuring compliance with benefit guidelines and timely payments.
- Managed high-volume customer inquiries in a call center, delivering clear and effective communication by phone for 95% of the workday.
- Assessed and classified member issues, identifying standard inquiries, grievances, and appeals, ensuring procedural and timeline compliance.
- Analyzed and documented prescription drug issues on the same day as requests to support informed decision-making.
- Utilized diverse internal systems to systematically verify and validate claim and benefit data, enhancing data integrity.
Crew Member
Raising Cane's
West Monroe, LA
06.2020 - 10.2021
- Developed and implemented procedural training programs for new crew members to enhance operational efficiency and service standards.
- Maintained a welcoming restaurant environment through attentive service and accurate cash handling.
- Demonstrated advanced skills in kitchen management, leading to recognition as Bird Specialist.
Team Member
Chick-fil-A
West Monroe, LA
08.2016 - 06.2020
- Executed front-of-house responsibilities, ensuring precise order fulfillment and prompt service delivery to optimize customer satisfaction.
- Oversaw food prep activities, maintaining high standards of quality and safety in the kitchen.
- Engaged with store management to enhance training effectiveness and ensure efficient team scheduling.
- Conducted regular inventory assessments and organized merchandise stocking to enhance operational efficiency.
Education
High School Diploma -
West Ouachita High School
West Monroe, LATimeline
Account Advisor I
Louisiana Blue
10.2021 - 07.2026
Crew Member
Raising Cane's
06.2020 - 10.2021
Team Member
Chick-fil-A
08.2016 - 06.2020
High School Diploma -
West Ouachita High School