Summary
Overview
Work History
Education
Skills
Education
Timeline
Generic

Cassie Winn

Darlington ,IN

Summary

Dynamic leader with a proven track record at Penguin Random House, adept in Health and Safety Procedures and excelling in Relationship Building. Spearheaded team training, enhancing productivity by implementing Continuous Improvement strategies. Skilled in Issue Resolution and Complaint Handling, significantly boosting operational efficiency.

Overview

21
21
years of professional experience

Work History

Receiving Supervisor

Penguin Random House
09.2015 - Current
  • Trained team members by conveying essential safety and procedural information.
  • Organized production areas, preventing hazards that could cause delays.
  • Delegated work according to daily forecasts for maximum efficiency.
  • Addressed conflicts promptly to sustain operational flow.
  • Monitored team performance, focusing on enhancing productivity.
  • Applied learnings from staff development sessions in routine tasks.
  • Supervised task delegation to ensure deadlines were met.

Residential Counselor

Houston Group Homes
07.2010 - 08.2014
  • Supported residents through individual sessions focused on emotional coping strategies.
  • Increased socialization and interpersonal skills through engaging activities and interventions.
  • Executed timely crisis intervention to address conflicts and uphold discipline standards.
  • Organized medical appointments and transportation, aiding residents in maintaining treatment plans.
  • Communicated behavioral consequences to foster understanding of choices made by residents.
  • Encouraged development of self-advocacy skills, motivating clients to take ownership of treatment plans.

Waitress

Don Haney’s Smokehouse
11.2004 - 05.2007
  • Ensured server areas remained clean and adequately stocked, boosting operational efficiency during service.
  • Addressed guest and employee complaints, sustaining high levels of customer satisfaction and staff morale.
  • Informed customers about menu options, facilitating personalized choices based on taste.
  • Promoted superior service quality, successfully driving up referrals and increasing walk-in business.

Education

Associates - Business Administration And Management

Ivy Tech Community College of Indiana
Indianapolis, IN

Diploma -

North Fort Myers High School
North Fort Myers, FL
05.2008

Skills

  • Health and safety standards
  • Ongoing improvement initiatives
  • Quality management
  • Communication proficiency
  • Relationship development
  • Conflict resolution
  • Customer service excellence

Education

true

Timeline

Receiving Supervisor

Penguin Random House
09.2015 - Current

Residential Counselor

Houston Group Homes
07.2010 - 08.2014

Waitress

Don Haney’s Smokehouse
11.2004 - 05.2007

Diploma -

North Fort Myers High School

Associates - Business Administration And Management

Ivy Tech Community College of Indiana

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