CASSONDRA BERNARDO
Ocala,FL
Summary
Adaptable business professional with extensive experience in operations, leadership, employee development, and process improvement. Recognized for exceptional problem solving skills, effective communication, and a collaborative leadership approach that fosters team synergy. Demonstrated success in navigating complex challenges while driving organizational growth and cultivating high-performing teams. Committed to leveraging expertise to enhance operational efficiency and elevate overall business performance.
Overview
4
4
years of professional experience
Work History
Adjuster II /Subject Matter Expert (SME)
Reserv
07.2025 - Current
- Manage escalated and complex claims requiring advanced analysis, investigation, and resolution strategies.
- Serve as a Subject Matter Expert (SME), providing guidance, training, and support to new and existing adjusters.
- Partner with leadership to improve processes, develop program enhancements, and drive operational excellence.
Bodily Injury Claims Adjuster
Auto-Owners Insurance Company
Ocala, FL
07.2023 - 07.2025
- Negotiated settlements and resolved complex bodily injury claims while maintaining exceptional customer service.
- Conducted thorough investigations and evaluated liability, damages, and claim exposure.
- Collaborated with attorneys, medical providers, and vendors to facilitate efficient claim resolution.
Front End Coordinator
Publix
11.2022 - 06.2023
- Supported daily front-end operations and ensured a positive customer experience.
- Coordinated employee schedules and assisted management with staffing and operational needs.
- Resolved customer concerns and supported team members in a fast-paced retail environment.
Education
Master of Business Administration -
Florida Gulf Coast University
08-2024
Bachelor of Arts - Business Administration and Management
University of South Florida
05-2023
Skills
- Problem Solving
- Time Management
- Leadership
- Critical Thinking
- Communication
- Adaptability
- Strategic Planning
- Process Improvement
- Training & Development
Timeline
Adjuster II /Subject Matter Expert (SME)
Reserv
07.2025 - Current
Bodily Injury Claims Adjuster
Auto-Owners Insurance Company
07.2023 - 07.2025
Front End Coordinator
Publix
11.2022 - 06.2023
Bachelor of Arts - Business Administration and Management
University of South Florida
Master of Business Administration -
Florida Gulf Coast University