Open To Work
Cassandra Lane
Securitas Security Services
Union Grove,NC
Work Preference
Job Search Status:
Open to workDesired start date:
FlexibleDesired Job Title
Call Center RepresentativeData Entry ClerkWork From Home AgentWork Type
Part TimeLocation Preference
RemoteImportant To Me
Work-life balanceFlexible work hoursWork from home optionPersonal development programsSummary
I am a quick learner and a detail-oriented person with exceptional communication and management skills. I have experience in customer service, handling calls, keeping very detailed reports and am a very compassionate person. I have strong problem-solving skills and have a proactive approach to new tasks. I have a positive attitude and am committed to continuous learning and growth.
12
Years of experience
Work History
Security Guard
2 Years 7 Months- Monitored premises to ensure safety and security for patrons and staff.
- Conducted regular patrols to identify and address potential security risks.
- Responded promptly to alarms and incidents, ensuring swift resolution of issues.
- Assisted in implementing access control measures to restrict unauthorized entry.
- Documented daily activities and incidents in detailed reports for review.
- Collaborated with local law enforcement during emergencies to enhance response effectiveness.
- Trained new security personnel on protocols and procedures for operational efficiency.
- Evaluated surveillance footage to support investigations and improve safety measures.
- Checked identification of persons entering and exiting the facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety the top priority.ity.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
- Evaluated existing security systems, recommending enhancements for increased effectiveness.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Completed detailed incident reports to provide accurate documentation of security events for future reference.
- Prevented escalations in conflicts through effective communication skills and conflict resolution techniques, maintaining a calm environment onsite.
- Developed strong relationships with fellow team members as well as other departments within the organization resulting in better coordination during emergencies.
- Maintained visitor logs for accurate record-keeping and improved site access control.
- Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
- Demonstrated attention to detail in reporting any suspicious activities or persons observed during shift hours.
- Assisted in the investigation of theft and vandalism incidents to promote peace and provide safety.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Investigated reports of suspicious activities and took appropriate action, reducing potential threats to safety.
- Participated in ongoing security training to stay updated on best practices and emerging threats, improving personal and team effectiveness.
- Kept a detailed log of all trucks that came in. Who they were, trailer numbers, where they dropped off, and what they picked up.
Assisted Living Caregiver
1 Year 11 Months- Provided personalized care to client, ensuring comfort and safety in daily activities.
- Assisted with medication management, promoting adherence to prescribed regimens.
- Monitored vital signs and reported changes to healthcare professionals for timely interventions.
- Implemented safety protocols, reducing incidents and ensuring compliance with health regulations.
- Fostered strong relationships with client and his family, improving overall satisfaction and quality of life.
- Continuously monitored client's well-being and promptly addressed any concerns to maintain a safe and nurturing living environment.
- Assisted client with personal hygiene, promoting dignity and maintaining a clean environment for his comfort.
- Supported meal planning and preparation efforts, ensuring nutritious options were available for diverse dietary needs.
- Continuously educated self on best practices in assisted living caregiving to provide exceptional service in all aspects of the role.
- Contributed to a welcoming atmosphere by engaging in friendly conversations with client while respecting privacy boundaries.
- Implemented safe transfer techniques when assisting client with mobility challenges, reducing the risk of falls or injuries.
- Enhanced clients' quality of life by providing compassionate and attentive care in daily tasks.
- Implemented fall prevention strategies throughout the facility to minimize risk factors associated with potential injuries.
- Maintained clear communication with family members regarding the well-being and progress of their loved one.
- Encouraged cognitive stimulation through interactive games and activities designed specifically for seniors.
- Upheld policies and procedures, ensuring the highest quality of care was consistently provided.
- Maintained detailed documentation on client interactions, incidents, and progress towards care plan goals for thorough record-keeping purposes.
- Provided emotional support and companionship, contributing to a positive living atmosphere for client.
- Maintained clean, safe, and well-organized patient environment.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted client with physical therapy exercises to maintain and improve strength, flexibility and balance.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
- Transported client to events and activities, medical appointments, and shopping trips.
- Assisted client with daily living needs to maintain self-esteem and general wellness.
- Provided compassionate and patient-focused care to cultivate well-being.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Guided patient to restroom to support bladder and bowel relief requirements.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Retail Sales Manager
2 Years 7 Months- Streamlined inventory management processes, improving stock accuracy and availability.
- Developed merchandising strategies that enhanced product visibility and customer engagement.
- Analyzed sales data to identify trends, informing strategic decision-making for promotions.
- Implemented efficient scheduling systems to optimize staff coverage during peak hours.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at the end of each shift.
- Collaborated with the marketing team to execute successful in-store events and promotions.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Maintained company’s visual merchandise standards through general housekeeping and planograms.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Managed store budget effectively, ensuring expenses stayed within predetermined limits while maintaining a high level of customer satisfaction.
- Implemented targeted marketing campaigns that drove traffic into the store, increasing overall footfall and conversion rates.
- Collaborated with other department managers to create a cohesive in-store experience that maximized cross-selling opportunities between departments.
- Implemented loss prevention measures to minimize shrinkage and protect store assets.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Evaluated employee performance regularly, conducting annual reviews and providing constructive feedback to encourage growth and improvement.
- Recruited, hired and trained three associates to develop into productive team members with excellent product knowledge.
- Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Led team to exceed sales targets through effective training and performance management.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Organized promotional events and interacted with community to increase sales volume.
- Implemented systems and procedures to increase sales.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
Education
High School Diploma
- Human Services
Skills
Data entry
Sensitive information handling
Document preparation
Detail orientation
Verbal and written communication
Complex Problem-solving
Dependability
Reliability
Reliable and responsible
Customer service
Relationship building and management
Easily Interpret procedures and instructions
Work ethic
Timeline
Security Guard
Securitas Security Services
02.2007 - 09.2009
Assisted Living Caregiver
Rose Speece/Mr Patton
02.2005 - 01.2007
Retail Sales Manager
Bali Store
03.1998 - 10.2000
North Iredell High School
High School Diploma
Mitchell Community College
from Human Services