CASSIM WILLIAMS
lauderdale lakes,Florida
Summary
Highly motivated worker with a proven track record of loyalty, Excellent customer service skills, strong product knowledge with the ability to build and maintain positive relationships with clients and team members. Versatile team component offering over 9 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to a growing company.
Overview
10
10
years of professional experience
Work History
Produce Clerk
publix
02.2019 - Current
- Continuously improved processes and procedures within the department to maximize efficiency, reduce waste, and increase overall profitability.
- Demonstrated strong leadership skills by stepping into management roles when necessary, ensuring smooth operations in the absence of a manager.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Participated in regular department meetings to discuss performance metrics, strategies for improvement, and upcoming promotional activities.
Maintenance Mechanic
Independent
01.2014 - Current
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
CUSTOMER SERVICE
publix
10.2014 - 01.2019
- Developed customer service scorecards to measure customer service performance.
- Provided outstanding customer service.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
Education
Associate of Arts - Architectural Engineering
Broward College
Coconut Creek, FL01.2023
Skills
- technologically competent
- Customer service
- Critical thinking
- Organized
- Swift worker
- Team oriented
- coachable
- punctual
Timeline
Produce Clerk
publix
02.2019 - Current
CUSTOMER SERVICE
publix
10.2014 - 01.2019
Maintenance Mechanic
Independent
01.2014 - Current
Associate of Arts - Architectural Engineering
Broward College
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