Cassiopeia Longway
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
9
9
years of professional experience
Work History
Packaging Associate
Notions Marketing
08.2024 - Current
- Inspected products before packaging to prevent shipping defective and damaged goods to customers.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Packed, weighed and shipped items per specifications.
- Demonstrated adaptability by quickly learning new equipment operations or adapting to updated procedures as needed.
- Operated scales and label printers to package items correctly.
Customer Service Advocate
Farmers Insurance
03.2023 - 04.2024
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Participated in regular performance evaluations, consistently exceeding expectations in key metrics such as first-call resolution rate.
- Completed opening and closing functions to meet operational needs.
Machine Operator
Farmers Insurance
05.2021 - 03.2023
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Collaborated with team members to optimize production processes and improve overall performance.
- Ensured high-quality output, rigorously inspecting products to meet quality standards.
Assistant Manager
Little Caesars
09.2016 - 09.2020
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Delegated daily tasks to team members to optimize group productivity.
- Directed and led employees, supervising activities to drive productivity and efficiency.
Cashier
Balls' Softee Creme
03.2016 - 09.2016
- Processed customer payments quickly and returned exact change and receipts.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Took customers orders, and made the orders.
- Cleaned the store and surround area.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associate of Arts - Human, English, Language, Communication
Grand Rapid Community College
Grand Rapids, MI09.2025
High School Diploma -
Lowell Senior High School
Lowell, MI05.2018
Skills
Warehouse Safety
Product Packaging
Load Planning
Attention to Detail
Work Well Under Pressure
Team Collaboration
Problem-Solving
Teamwork and Collaboration
Time Management
Reliability
Adaptability and Flexibility
Effective Communication
Timeline
Packaging Associate
Notions Marketing
08.2024 - Current
Customer Service Advocate
Farmers Insurance
03.2023 - 04.2024
Machine Operator
Farmers Insurance
05.2021 - 03.2023
Assistant Manager
Little Caesars
09.2016 - 09.2020
Cashier
Balls' Softee Creme
03.2016 - 09.2016
Associate of Arts - Human, English, Language, Communication
Grand Rapid Community College
High School Diploma -
Lowell Senior High School
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