Summary
Overview
Work History
Education
Skills
Timeline
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Cassiopheliah Tupuola

North Las Vegas,NV

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

20
20
years of professional experience

Work History

Customer Service Representative Supervisor

Garage Door Enterprises
01.2020 - 07.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.
  • Evaluated staff performance and provided feedback to improve customer service delivery.

Accounts Service Agent

Advanced Diabetes Supply
08.2015 - 11.2019
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Cashier/Stocker Associate

Camp Pendleton Commissary
12.2003 - 06.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Stocked, tagged and displayed merchandise as required.
  • Addressed customer needs and made product recommendations to increase sales.

Education

Associate of Arts - Health Administration

Ultimate Medical Academy
Tampa, FL
07.2021

Skills

  • Inquiry Requests
  • Staff Monitoring
  • Staff Training
  • Customer Service Management
  • Training Initiatives
  • Outbound and Inbound Calls
  • Skill Development
  • Database Maintenance
  • Team Coaching
  • Customer Service Analysis
  • Coaching and Mentoring

Timeline

Customer Service Representative Supervisor

Garage Door Enterprises
01.2020 - 07.2023

Accounts Service Agent

Advanced Diabetes Supply
08.2015 - 11.2019

Cashier/Stocker Associate

Camp Pendleton Commissary
12.2003 - 06.2015

Associate of Arts - Health Administration

Ultimate Medical Academy

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Cassiopheliah Tupuola