Cassiti Hovarter
Powder Springs,Georgia
Summary
Over 13 year's in customer service, Hospitality and 5 years of experience in logistics management and quality assurance, known for enhancing client satisfaction through meticulous attention to detail and problem-solving capabilities. Proficient in vendor coordination and team leadership, contributing to seamless event execution and positive client feedback. Committed to continuous improvement and efficiency, fostering strong client relations and operational excellence.
Overview
6
6
years of professional experience
Work History
Installer/ QC
Quest LLC
12.2024 - Current
- Quest job description
- Conduct quality control on rental items pre- and post-event, maintaining high standards.
- Identify and resolve issues during installations, enhancing efficiency and reducing errors.
- Contribute to successful event execution, leading to positive client feedback and referrals.
- Executed meticulous quality control on rental items, ensuring high standards and significantly reducing post-event discrepancies.
- Partnered with team members to streamline event setup processes, resulting in quicker installations and enhanced client satisfaction.
- Reviewed job books and sourced fabrics for client events, aligning with design visions and contributing to seamless event execution.
- Identified and addressed installation issues proactively, improving operational efficiency and minimizing errors during events.
- Fostered strong team dynamics to ensure smooth event execution, leading to positive client feedback and increased referrals.
- Coordinated event setups efficiently, leading to marked improvements in installation speed and consistently high client satisfaction.
Project Manager/ Administration/ customer service
Herloom Events LLC
01.2019 - Current
- Orchestrated event logistics for Herloom Events, ensuring seamless execution and achieving 100% client satisfaction across all projects.
- Maintained comprehensive project timelines and budgets, resulting in on-time delivery and adherence to financial constraints.
- Analyzed client feedback to refine event strategies, leading to noticeable improvements in guest engagement and overall experience.
- Fostered strong partnerships with vendors and stakeholders, enhancing service quality and streamlining communication throughout project phases.
- Demonstrated strong interpersonal skills, building trust and rapport with clients to facilitate open communication and effective problem-solving.
- Evaluated post-event metrics to identify trends, informing future strategies that enhanced operational efficiency and guest satisfaction.
- Implemented new vendor management processes, reducing communication delays and enhancing the overall quality of event services.
Education
Jefferson Online High School
OnlineSkills
- Time management
- Customer Service
- Hospitality
- Microsoft/ Excel/ Word
- Vendor Coordination
- Schedule building
- Organizational structure
- Problem Solving
- Bookkeeping
- Adaptability
- Interpersonal communication
- Analytic skills
- Team building
- Document management
- Customer service
- Equipment operation
- Quality checks
- Inventory accountability
Timeline
Installer/ QC
Quest LLC
12.2024 - Current
Project Manager/ Administration/ customer service
Herloom Events LLC
01.2019 - Current
Jefferson Online High School