ROBERT P. MOORE
Castle Rock,USA
Summary
Aircraft Maintenance Manager with a proven track record at Southwest Airlines, specializing in staff development and regulatory compliance. Demonstrated expertise in complex problem-solving and team leadership, resulting in significantly enhanced operational efficiency and quality standards. Proficient in strategic planning and fostering collaboration, driving positive organizational changes through innovative solutions. Committed to maximizing employee engagement and performance through effective training and morale-building techniques.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Manager QC DEN & PHX, Supervisor C-Check DMX & DAL Line/RON, ATL Line/RON, ATL & MCO QC
Southwest Airlines
Dallas, TX
09.2011 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs. Build the Denver QC team from the ground up.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Created monthly reports for senior management summarizing operational performance metrics.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Provided technical advice and guidance to junior technicians when needed.
- Inspected completed work to certify that maintenance adhered to standards and procedures.
- Interpreted logs to understand issue history and nature, troubleshoot faults and identify next steps.
- Planned work procedures using charts, technical manuals and experience.
- Researched, read and interpreted technical manuals and guidelines before inspections, installations and repairs.
- Reviewed work orders and discussed with supervisors.
Ramp Supervisor, Customer Service Agent
Southwest Airlines
Denver, CO
05.2010 - 10.2011
- Resolved customer complaints promptly and professionally according to company guidelines.
- Trained new employees in all aspects of airport operations including baggage handling, cargo loading and unloading, aircraft marshalling, de-icing and fueling.
- Directed and supervised ramp agents to ensure compliance with safety standards, policies and procedures.
- Determined flight close-out times and completed and verified flight forms.
- Trained new team members to apply industry best practices and airfield safety protocols.
- Ensured that all necessary paperwork was completed accurately prior to flight departures.
- Worked in various weather conditions to ensure continuous airport operations.
- Enforced strict adherence to local regulations governing airside operations at the airport.
- Resolved issues related to misplaced or lost baggage.
- Coordinated day-to-day schedules, tasks and positions for ground crew.
- Completed mathematical calculations and prepared load plans.
- Coordinated with pilots, cabin crew, and airport staff to maintain on-time departures and arrivals.
- Oversaw ramp agents by assessing performance, determining schedules and training on proper procedures.
A&P Mechanic & Supervisor, Customer Service, Ramp Supervisor
Frontier Airlines
Denver, CO
11.1998 - 05.2010
- Calibrated flight control systems in accordance with approved maintenance data sources.
- Assisted in the installation of navigation radios and autopilot systems.
- Ensured compliance with all applicable Federal Aviation Administration regulations.
- Inspected airframes for corrosion damage according to established procedures.
- Troubleshot complex mechanical problems utilizing technical manuals and drawings.
- Conducted inspections on aircraft systems to ensure compliance with manufacturer's specifications and FAA regulations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed routine maintenance and repair.
Manager Consumer Real Estate Department
TEAMwerk Professionals
Westminster, CO
10.2005 - 11.2007
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Recruited and hired qualified candidates to fill open positions.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Directed recruitment, hiring, and training of new staff members.
Manager Appraisal Company
Horizons Appraisal Network
Broomfield, CO
06.2000 - 10.2005
- Managed risk by developing and implementing effective risk management strategies.
- Implemented quality control measures to uphold company standards.
- Reviewed completed work to verify consistency, quality, and conformance.
- Ensured compliance with regulatory requirements and industry standards.
Senior Residential Staff Appraiser
Appraisal Authority/Cherry Creek
Denver, CO
10.1992 - 06.2000
- Performed physical inspections of properties including measurements and photographs to aid in assessment of current condition.
- Used strong research skills to improve understanding of local areas and properties.
- Prepared detailed sketches illustrating existing site conditions based on field observations.
- Attended continuing education classes to stay up-to-date on changes in state laws governing appraisals.
- Utilized data regarding nearby properties to help determine value on property being appraised.
- Reviewed completed appraisals for accuracy prior to submission.
Line and Overhaul Mechanic/MX Planner, Production Control Supervisor, Supervisor Line MX
Continental Airlines
Denver, CO
04.1988 - 10.1995
- Managed repair logs, documenting preventive and corrective aircraft maintenance activities.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Maintained updated knowledge through continuing education and advanced training.
- Completed routine maintenance and repair.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Overhaul C and D Check Mechanic Sheet Metal and systems 727, MD80
American Airlines
Tulsa, OK
06.1987 - 04.1988
- Managed repair logs, documenting preventive and corrective aircraft maintenance activities.
- Repaired damaged airframes and wing assemblies using hand tools and power tools.
- Inspected completed work to certify that maintenance adhered to standards and procedures.
- Followed detailed instructions while conducting complex repairs on the aircraft.
- Performed routine maintenance tasks on aircraft, such as cleaning, lubricating, and replacing parts.
- Disassembled units and inspected parts for wear with micrometers, calipers and gauges.
- Completed scheduled and unscheduled safety and performance assessments.
- Researched, read and interpreted technical manuals and guidelines before inspections, installations and repairs.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
Education
Organizational Business Management -
Colorado State University
Fort Collins, CO09.2011
Licensed Real Estate Associate Broker -
Univ. Of Colorado School Of Real Estate
Boulder, CO12.2005
Licensed Real Estate Appraiser -
Univ. Of Colorado School Of Real Estate
Boulder, CO03.1991
Aircraft Maintenance FAA Issued A & P License -
Colorado Aero Tech
Broomfield, CO01.1987
Political Science Major - Meteorology Minor
Univ. Of Northern Colorado
Greeley, CO01.1986
Skills
- Regulatory compliance
- Operations management
- Staff development
- Staff training and development
- Decision-making
- Complex Problem-solving
- Schedule preparation
- Staff management
- Coaching and mentoring
- Team leadership
- Work prioritization
- Risk management
- Shift scheduling
- Expectation setting
- Time management
- Safety procedures
Accomplishments
- I have been married for 36 years and have two adult children.
- I have coached and refereed youth competitive soccer for over 17 years.
- Spring 2015 Graduate of MIT I with Southwest Airlines.
- I have received several Kicktails with Southwest Airlines as well as good letters from customers.
- Served as ramp representative in Denver for Southwest G.U.T., Gate Utilization Team.
- Received several safety awards with Frontier Airlines and served as their representative on the Denver International Airport Safety and Security Forum.
- I received Appraiser of the Quarter 3 times with Cherry Creek Mortgage and Appraiser of the Year in 1998.
- I served on the City of Thornton Colorado Planning Commission from 1995 to 2003.
- I was Employee of the Quarter with Continental Airlines Maintenance Spring 1990.
- I was active in student government throughout high school and was elected as a class representative for three years as well as serving as Senior Class Vice President.
- A three-year letterman and selected as 'Charlie Hustle', the player who was first on the field, last off the field and left everything on the field, my senior year in varsity football.
- Letters of recommendation are available if requested.
Certification
- A&P Certificate
Timeline
Manager QC DEN & PHX, Supervisor C-Check DMX & DAL Line/RON, ATL Line/RON, ATL & MCO QC
Southwest Airlines
09.2011 - Current
Ramp Supervisor, Customer Service Agent
Southwest Airlines
05.2010 - 10.2011
Manager Consumer Real Estate Department
TEAMwerk Professionals
10.2005 - 11.2007
Manager Appraisal Company
Horizons Appraisal Network
06.2000 - 10.2005
A&P Mechanic & Supervisor, Customer Service, Ramp Supervisor
Frontier Airlines
11.1998 - 05.2010
Senior Residential Staff Appraiser
Appraisal Authority/Cherry Creek
10.1992 - 06.2000
Line and Overhaul Mechanic/MX Planner, Production Control Supervisor, Supervisor Line MX
Continental Airlines
04.1988 - 10.1995
Overhaul C and D Check Mechanic Sheet Metal and systems 727, MD80
American Airlines
06.1987 - 04.1988
- A&P Certificate
Organizational Business Management -
Colorado State University
Licensed Real Estate Associate Broker -
Univ. Of Colorado School Of Real Estate
Licensed Real Estate Appraiser -
Univ. Of Colorado School Of Real Estate
Aircraft Maintenance FAA Issued A & P License -
Colorado Aero Tech
Political Science Major - Meteorology Minor
Univ. Of Northern Colorado
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