Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Casson Rouse

Talent,OR

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Amazon Fulfillment Associate

Amazon
08.2023 - 09.2023
  • Selected and filled orders from stock to fulfill customer requirements.
  • Followed procedures at all times for personal and team safety.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
  • Communicated with other departments to facilitate fulfillment activities and address issues.

Medical Office Assistant

Family Medical Care Clinic
07.2022 - 06.2023
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Registered patients and completed associated paperwork for accurate records.

Education

High school diploma -

Timberline High School
Lacey, WA

Communications

Seattle Pacific University
Seattle, WA
05.2023

Bachelor's degree - Interdisciplinary Studies

Eastern Washington University
Cheney, WA
06.2022

Skills

  • Shipping and Receiving
  • Stage Inventory
  • Work Prioritization
  • Forklift Operation
  • Critical Thinking
  • Data Accuracy
  • Maintaining Clean Work Areas
  • Issue Resolution
  • Correct Labeling
  • Sorting and Organizing
  • Safety Regulation Adherence
  • Heavy Lifting
  • Team Leadership
  • Reading Comprehension
  • Customer Preferences
  • Basic Mathematical Calculations
  • Forklift Safety and Operation
  • Stocking and Replenishing
  • Serve Customers
  • Customer Relations

Certification

OLCC Marijuana Worker Permit September 2023 to September 2028

Timeline

Amazon Fulfillment Associate

Amazon
08.2023 - 09.2023

Medical Office Assistant

Family Medical Care Clinic
07.2022 - 06.2023

High school diploma -

Timberline High School

Communications

Seattle Pacific University

Bachelor's degree - Interdisciplinary Studies

Eastern Washington University

Similar Profiles

CREATE PROFILE
Casson Rouse