Cassondra Filasek
Deville,LA
Summary
Dynamic Bank Ambassador at Capital One Bank with a proven track record in enhancing customer satisfaction and driving sales through effective client interaction and product education. Leveraged strong problem-solving skills to streamline operations, achieving a notable increase in transaction efficiency while fostering a collaborative team environment.
Overview
18
18
years of professional experience
Work History
Bank Ambassador
Captial One Bank
Alexandria, LA
05.2008 - Current
- Processed customer transactions efficiently and accurately, ensuring compliance with banking regulations.
- Assisted customers with account inquiries and resolved discrepancies to enhance satisfaction.
- Maintained cash drawer accuracy through diligent tracking and reconciliation practices.
- Trained new tellers on operational procedures, enhancing team performance and service quality.
- Monitored ATM and vault cash levels, coordinating replenishment schedules as needed.
- Analyzed customer feedback to identify areas for service improvement, driving enhanced client experiences.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Counted and packaged currency and coins.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Turned in excess cash to maintain drawer security.
- Audited fellow teller currency to contribute to dual-control procedures.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Assisted customers with compromised debit cards and issued new credentials.
- Placed orders for customer checks.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
- Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
- Sold and cross-sold bank products to new and existing customers.
- Collaborated with team members to ensure smooth operations and high-quality service.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Assisted customers with banking needs and inquiries.
- Maintained friendly and professional customer interactions.
Education
Master of Science - Mental Health Counseling
Capella University
Minneapolis, MN12-2026
Certificate Of School Counseling Program - School Counseling
Capella University
Minneapolis, MN05-2025
Bachelor of Science - Psychology
Louisiana State University At Alexandria
Alexandria, LA 05-2022
Skills
- Client interaction
- Team leadership
- Comprehensive understanding of products
- Brand recognition
- Customer education
- Product recommendations
- Social perceptiveness
- Cross-cultural collaboration
- Research and analysis
- Problem-solving
- Decision-making
- Data entry
Timeline
Bank Ambassador
Captial One Bank
05.2008 - Current
Master of Science - Mental Health Counseling
Capella University
Certificate Of School Counseling Program - School Counseling
Capella University
Bachelor of Science - Psychology
Louisiana State University At Alexandria