Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Cassondra Kimmitt

verona,WI

Summary

Dynamic and results-driven professional with extensive experience at Water Street Brewery Lake Country, excelling in operations management and team leadership. Proven track record in enhancing customer satisfaction and optimizing staff performance through effective training and development. Skilled in decision-making and complex problem-solving, fostering a collaborative and efficient work environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Manager/Cook/Server

Angelinas Ristorante-Krissie Volpano
07.2025 - Current
  • Supervised daily restaurant operations to ensure optimal service delivery and guest satisfaction.
  • Trained new staff on operational procedures and customer service standards, enhancing team performance.
  • Managed inventory levels and conducted stock audits to maintain supply chain efficiency.
  • Implemented scheduling processes to optimize labor resources and meet peak demand times.
  • Collaborated with kitchen staff to streamline food preparation and improve service speed.
  • Addressed customer inquiries and resolved complaints promptly, fostering positive dining experiences.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.

General Manager

Water Street Brewery Lake Country
09.2024 - 05.2025
  • Oversaw daily operations ensuring adherence to company policies and procedures.
  • Managed staff scheduling to optimize workforce efficiency and coverage.
  • Implemented training programs enhancing team performance and productivity.
  • Coordinated inventory management streamlining supply chain processes.
  • Analyzed operational data identifying areas for process improvement and cost reduction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

Assistant General Manager

Water Street Brewery Lake Country
05.2023 - 08.2024
  • Monitored compliance with health and safety regulations to ensure workplace safety standards were met.
  • Participated in team meetings, providing insights on process improvements and operational challenges encountered.
  • Handled cash accurately and prepared deposits.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.

Manager

Water Street Brewery Lake Country
10.2019 - 07.2021
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Server Supervisor

Water Street Brewery Lake Country
09.2018 - 10.2019
  • Trained new servers on company policies, procedures, and best practices for exceptional guest service.
  • Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
  • Maintained a clean, safe, and organized work environment by adhering to hygiene standards and restaurant policies.
  • Enhanced customer satisfaction by providing efficient and friendly service to guests.
  • Boosted team morale through motivational leadership style that encouraged collaboration, open communication, and recognition of individual achievements.

Education

High School Diploma -

Verona Area High School
Verona, WI

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Staff training and development
  • Operations management
  • Task delegation
  • Staff management

Certification

ServSafe Certified


HeartSmart-AED Certified

Languages

Spanish
Professional Working

Timeline

Manager/Cook/Server

Angelinas Ristorante-Krissie Volpano
07.2025 - Current

General Manager

Water Street Brewery Lake Country
09.2024 - 05.2025

Assistant General Manager

Water Street Brewery Lake Country
05.2023 - 08.2024

Manager

Water Street Brewery Lake Country
10.2019 - 07.2021

Server Supervisor

Water Street Brewery Lake Country
09.2018 - 10.2019

High School Diploma -

Verona Area High School

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Cassondra Kimmitt