Summary
Overview
Work History
Education
Skills
Timeline
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Cassondra Mendez

Estherville,IA

Summary

Accomplished Assistant Manager with a proven track record at Dunkin' Donuts, enhancing sales through expert beverage preparation and exceptional customer service. Skilled in cash handling and POS systems, I excel in fast-paced environments, significantly improving customer satisfaction and operational efficiency. My ability to up-sell and adapt quickly to new situations drives repeat business and boosts profitability.

Overview

5
5
years of professional experience

Work History

Barista

Starbucks, Barista
02.2022 - Current
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Toast on Hill

Nautical Okoboji
02.2023 - 07.2024
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Answered customers' questions, recommended items, and recorded order information.

Assistant Manager

Dunkin' Donuts
08.2019 - 06.2021
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Education

High School Diploma -

Coventry High School
Coventry, RI
06.2018

Skills

  • Up-selling
  • Espresso machine operation
  • Soft selling
  • Food Preparation
  • Opening and closing duties
  • POS Systems
  • Beverage Preparation
  • Menu Memorization
  • Table Bussing
  • Food Running
  • Cash Handling
  • Product displays
  • Cash Register Operation

Timeline

Toast on Hill

Nautical Okoboji
02.2023 - 07.2024

Barista

Starbucks, Barista
02.2022 - Current

Assistant Manager

Dunkin' Donuts
08.2019 - 06.2021

High School Diploma -

Coventry High School

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Cassondra Mendez