Summary
Overview
Work History
Education
Skills
Timeline
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Cassondra Smith

Grand Rapids,MI

Summary

Reception professional known for efficiently managing front desk operations and enhancing guest experiences.

Proven track record in overseeing daily activities and resolving client inquiries to ensure smooth workflow. Demonstrated proficiency in team leadership and client service excellence.

Overview

8
8
years of professional experience

Work History

Reception Supervisor & Legal Assistant

Varnum LLP
10.2022 - 06.2025
  • Supervised daily operations of front desk staff, ensuring seamless client interactions and service delivery.
  • Implemented efficient scheduling processes to optimize receptionist workflows and enhance time management.
  • Trained and mentored new reception staff, fostering a collaborative team environment and improving performance standards.
  • Coordinated communication between departments to streamline operations and enhance client satisfaction.
  • Resolved escalated client issues promptly, maintaining professionalism while enhancing client trust in services provided.
  • Performing variety of administrative tasks including filing paperwork, drafting attorney letters to clients, answering phones, and sending emails.
  • Facilitated communication between clients, attorneys, and external parties to ensure efficient workflow.
  • Drafted legal documents, including briefs, motions, and correspondence, ensuring compliance with court rules.
  • Assisted in the preparation of trial materials by compiling evidence and organizing exhibits effectively.
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.

Funding Paralegal

David Carrier Law
08.2021 - 09.2022
  • Assisted clients in navigating complex estate planning processes, collaborating with legal experts as needed.
  • Conducting varies types of research related to insurance policies and retirement accounts.
  • Worked closely with legal professionals to create and amend wills, trusts, powers of attorney, and other estate planning documents for clients'' long-term peace of mind.
  • Assisted clients in navigating complex estate planning issues, ensuring a smooth transfer of assets to beneficiaries.

Mortgage & Collection Specialist

Adventure Credit Union
07.2017 - 07.2021
  • Analyzed client financial data to determine eligibility for mortgage products.
  • Streamlined application procedures, reducing turnaround time for approvals and improving client satisfaction.
  • Evaluated pay stubs, credit history, tax information and bank statements for financial status.
  • Assisted with repossession of vehicles.
  • Managed customer accounts to ensure timely collection of outstanding payments.
  • Developed and maintained effective communication strategies with clients regarding payment plans.
  • Trained new staff on best practices for collections and customer relationship management systems.
  • Ensuring compliance with all state and federal regulations regarding to member confidentiality.
  • Serviced incoming calls in multiple queues.

Education

Cameron University
Lawton, OK

Skills

  • Extensive experience working in high volume client/member service environment
  • Ability to work under pressure and in stressful situation with a calm and controlled attitude
  • Advanced analytical and problem-solving skills
  • Solid attention to detail with projects, client related issues, computer entry to affirm confidence in my work
  • Understanding the guidelines and compliance of company processes and procedures and how to utilize to the benefit customer and the company alike
  • Proficient 10 key and typing; software in Vertex, Intranet, web searching, MS Word, Outlook, Smartway, Imanage, EA Pro, VRM, Vantiv, Excel, FICS, BSA, and Episys Quest
  • Strong communication skills; in person; e-communications; multi-line phone system with emphasis on proper etiquette

Timeline

Reception Supervisor & Legal Assistant

Varnum LLP
10.2022 - 06.2025

Funding Paralegal

David Carrier Law
08.2021 - 09.2022

Mortgage & Collection Specialist

Adventure Credit Union
07.2017 - 07.2021

Cameron University

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Cassondra Smith