Cassaundra Cole
Spring Hill,FL
Summary
Committed and hardworking medical field professional with a strong dedication to providing exceptional patient care. Eager to start a rewarding career and foster professional growth within a dynamic healthcare company. Recently obtained a Bachelor of Science degree in Diagnostic Medical Sonography and Healthcare Administration, equipped with comprehensive knowledge and skills in both technical and managerial aspects of the field. Demonstrates a proactive work ethic, a passion for continuous learning, and a commitment to delivering quality outcomes. Seeking an opportunity to contribute to a reputable organization, while leveraging newly obtained degree and driving success in a collaborative and patient-centered environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Service Representative
TGH Imaging Powered By Tower
2022.08 - Current
- Patient Service Representative responsible for patient registration and check in, confirming authorizations for upcoming appointments, scheduling, and resolving any complaints a patient may have
- Contacting multiple doctor's offices daily to correct or retrieve prescriptions for upcoming appointments
- Assisted patients with scheduling, registration, and billing inquiries using EPIC and formerly RIS
- Verified patient insurance eligibility and entered patient information into EPIC and formerly RIS
- Maintained knowledge of each imaging modality and ensured patients are aware of preparation for each upcoming appointment
- Data entry, maintaining patient records in accordance with HIPAA regulations, and exceptional organizational skills
Ultrasound Sonographer Extern
Platt College Clinic
2021.04 - 2022.08
- Utilize proficient image capturing techniques in strict accordance with physician's instructions, ensuring accurate and high-quality results
- Generate comprehensive reports for lead technicians or physicians, facilitating seamless information exchange and efficient decision-making
- Conduct thorough assessments of diagnostic image quality and meticulously file them within the designated patient records, maintaining meticulous record-keeping practices
- Employ effective strategies to alleviate patient anxiety, fostering a cooperative and comfortable environment through detailed explanations of procedure specifics, instructions, and expected outcomes
- Collaborate directly with pregnant patients, administering vital scans at critical stages of development, including the initial 12-week assessment, anatomical scans, growth evaluations, and other essential examinations
- Provide expert assistance and proficiently execute state-of-the-art 3D/4D ultrasound procedures, delivering exceptional care and service to patients and clients.
Ultrasound Technologist Extern
Lestonnac Free Clinic
2021.04 - 2021.06
- Proficiently conducted a wide range of ultrasound examinations, including abdomen, carotid, lower extremity venous, thyroid, renal, transabdominal, and transvaginal scans, under the supervision and observation of the Instructor
- Assisted in the efficient transfer of reports and images to the overseeing Radiologist by utilizing the Ultra LINQ platform, ensuring timely and accurate communication of diagnostic findings
- Demonstrated meticulous attention to detail by taking responsibility for the sterilization of all equipment and maintaining optimal stock levels, promoting a safe and hygienic working environment
- Provided exceptional patient care by addressing inquiries and addressing concerns related to the examination, showcasing strong interpersonal skills and a compassionate approach.
Internet and Phone Team Lead
Charter Spectrum
2016.08 - 2020.12
- Held the role of Customer Service Lead, providing comprehensive support to agents in handling inquiries and escalations pertaining to Spectrum's Internet and Voice services
- Demonstrated expertise in troubleshooting services, swiftly identifying and resolving issues to ensure seamless customer experiences
- Offered guidance to agents, facilitating their adept usage of tools and adherence to established formats, while also providing valuable assistance to the supervisor in managing corporate-level escalations
- Proactively assisted customers in understanding the intricacies of their services and bills, fostering clarity and promoting informed decision-making
- Diligently monitored essential metrics such as average handle time, future call resolution, and customer surveys, ensuring optimal performance and driving continuous improvement in service delivery.
Health Aide
BrightStar Healthcare
2015.01 - 2015.12
- Assumed responsibility for providing diligent and compassionate care to patients as assigned by Registered Nurses
- Executed a range of essential duties, encompassing transportation to and from medical appointments, meticulous bathing and grooming, proficient meal preparation and setup, assisting with exercise routines, and addressing necessary housekeeping tasks.
- Cultivated a nurturing environment by offering companionship and demonstrating empathetic communication skills to patients requiring compassionate care.
- Observed and reported on patient conditions and changes.
- Recorded patient information in patient journals and notified nursing supervisors of changing or unusual conditions.
Education
Bachelor of Science - Diagnostic Medical Sonography
Platt College
Riverside, CA08.2022
Associate's Degree in Diagnostic Medical Sonography -
Platt College
Riverside, CA08.2021
High School Diploma -
Ben Davis High School
Indianapolis, IN06.2010
Skills
- Strong data entry skills
- Interpreting physician orders
- Obtained patient history, explained procedures, and addressed any questions or concerns, fostering patient comfort and cooperation throughout the appointment.
- Adhered to strict infection control and safety measures, ensuring a clean and secure environment for patients and staff.
- Appointment Scheduling
- Medical insurance
- Knowledge of EPIC and RIS systems
- Knowledge of Microsoft Word, Excel, and PowerPoint programs
- Knowledge of CPT & ICD-10 codes, Medical Terminology, and different imaging modalities
Certification
- Basic Life Support, 12/2020
- CPR Certification, 12/2020
Timeline
Patient Service Representative
TGH Imaging Powered By Tower
2022.08 - Current
Ultrasound Sonographer Extern
Platt College Clinic
2021.04 - 2022.08
Ultrasound Technologist Extern
Lestonnac Free Clinic
2021.04 - 2021.06
Internet and Phone Team Lead
Charter Spectrum
2016.08 - 2020.12
Health Aide
BrightStar Healthcare
2015.01 - 2015.12
Bachelor of Science - Diagnostic Medical Sonography
Platt College
Associate's Degree in Diagnostic Medical Sonography -
Platt College
High School Diploma -
Ben Davis High School
- Basic Life Support, 12/2020
- CPR Certification, 12/2020
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