Cassaundra Cole
Spring Hill,FL
Summary
Committed and hardworking medical field professional with a strong dedication to providing exceptional patient care. Eager to start a rewarding career and foster professional growth within a dynamic healthcare company. Recently obtained a Bachelor of Science degree in Diagnostic Medical Sonography and Healthcare Administration, equipped with comprehensive knowledge and skills in both technical and managerial aspects of the field. Demonstrates a proactive work ethic, a passion for continuous learning, and a commitment to delivering quality outcomes. Seeking an opportunity to contribute to a reputable organization, while leveraging newly obtained degree and driving success in a collaborative and patient-centered environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Service Representative
TGH Imaging Powered By Tower
New Port Richey
08.2022 - Current
- Patient Service Representative responsible for patient registration and check in, confirming authorizations for upcoming appointments, scheduling, and resolving any complaints a patient may have
- Contacting multiple doctor's offices daily to correct or retrieve prescriptions for upcoming appointments
- Assisted patients with scheduling, registration, and billing inquiries using EPIC and formerly RIS
- Verified patient insurance eligibility and entered patient information into EPIC and formerly RIS
- Maintained knowledge of each imaging modality and ensured patients are aware of preparation for each upcoming appointment
- Data entry, maintaining patient records in accordance with HIPAA regulations, and exceptional organizational skills
Ultrasound Sonographer Extern
Platt College Clinic
Riverside, CA
04.2021 - 08.2022
- Utilize proficient image capturing techniques in strict accordance with physician's instructions, ensuring accurate and high-quality results
- Generate comprehensive reports for lead technicians or physicians, facilitating seamless information exchange and efficient decision-making
- Conduct thorough assessments of diagnostic image quality and meticulously file them within the designated patient records, maintaining meticulous record-keeping practices
- Employ effective strategies to alleviate patient anxiety, fostering a cooperative and comfortable environment through detailed explanations of procedure specifics, instructions, and expected outcomes
- Collaborate directly with pregnant patients, administering vital scans at critical stages of development, including the initial 12-week assessment, anatomical scans, growth evaluations, and other essential examinations
- Provide expert assistance and proficiently execute state-of-the-art 3D/4D ultrasound procedures, delivering exceptional care and service to patients and clients.
Ultrasound Technologist Extern
Lestonnac Free Clinic
Orange, CA
04.2021 - 06.2021
- Proficiently conducted a wide range of ultrasound examinations, including abdomen, carotid, lower extremity venous, thyroid, renal, transabdominal, and transvaginal scans, under the supervision and observation of the Instructor
- Assisted in the efficient transfer of reports and images to the overseeing Radiologist by utilizing the Ultra LINQ platform, ensuring timely and accurate communication of diagnostic findings
- Demonstrated meticulous attention to detail by taking responsibility for the sterilization of all equipment and maintaining optimal stock levels, promoting a safe and hygienic working environment
- Provided exceptional patient care by addressing inquiries and addressing concerns related to the examination, showcasing strong interpersonal skills and a compassionate approach.
Internet and Phone Team Lead
Charter Spectrum
Ontario, CA
08.2016 - 12.2020
- Held the role of Customer Service Lead, providing comprehensive support to agents in handling inquiries and escalations pertaining to Spectrum's Internet and Voice services
- Demonstrated expertise in troubleshooting services, swiftly identifying and resolving issues to ensure seamless customer experiences
- Offered guidance to agents, facilitating their adept usage of tools and adherence to established formats, while also providing valuable assistance to the supervisor in managing corporate-level escalations
- Proactively assisted customers in understanding the intricacies of their services and bills, fostering clarity and promoting informed decision-making
- Diligently monitored essential metrics such as average handle time, future call resolution, and customer surveys, ensuring optimal performance and driving continuous improvement in service delivery.
Health Aide
BrightStar Healthcare
Fort Mill, S.C
01.2015 - 12.2015
- Assumed responsibility for providing diligent and compassionate care to patients as assigned by Registered Nurses
- Executed a range of essential duties, encompassing transportation to and from medical appointments, meticulous bathing and grooming, proficient meal preparation and setup, assisting with exercise routines, and addressing necessary housekeeping tasks.
- Cultivated a nurturing environment by offering companionship and demonstrating empathetic communication skills to patients requiring compassionate care.
- Observed and reported on patient conditions and changes.
- Recorded patient information in patient journals and notified nursing supervisors of changing or unusual conditions.
Education
Bachelor of Science - Diagnostic Medical Sonography
Platt College
Riverside, CA08.2022
Associate's Degree in Diagnostic Medical Sonography -
Platt College
Riverside, CA08.2021
High School Diploma -
Ben Davis High School
Indianapolis, IN06.2010
Skills
- Strong data entry skills
- Interpreting physician orders
- Obtained patient history, explained procedures, and addressed any questions or concerns, fostering patient comfort and cooperation throughout the appointment
- Adhered to strict infection control and safety measures, ensuring a clean and secure environment for patients and staff
- Appointment Scheduling
- Medical insurance
- Knowledge of EPIC and RIS systems
- Knowledge of Microsoft Word, Excel, and PowerPoint programs
- Knowledge of CPT & ICD-10 codes, Medical Terminology, and different imaging modalities
Certification
- Basic Life Support, 12/2020
- CPR Certification, 12/2020
Timeline
Patient Service Representative
TGH Imaging Powered By Tower
08.2022 - Current
Ultrasound Sonographer Extern
Platt College Clinic
04.2021 - 08.2022
Ultrasound Technologist Extern
Lestonnac Free Clinic
04.2021 - 06.2021
Internet and Phone Team Lead
Charter Spectrum
08.2016 - 12.2020
Health Aide
BrightStar Healthcare
01.2015 - 12.2015
Bachelor of Science - Diagnostic Medical Sonography
Platt College
Associate's Degree in Diagnostic Medical Sonography -
Platt College
High School Diploma -
Ben Davis High School