Dynamic Healthcare Administrator bringing 10 years of expertise in outpatient Radiology. Proven highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with a talent for solutions based thinking to drive goals and steer positive outcomes.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Administrator
TGH Imaging Powered By Tower
Tampa, FL
10.2013 - Current
Operations management of 3 free standing imaging clinics, 1 mobile imaging unit, and the Molecular Imaging division of TGH imaging.
Manage day to day clinic operations in accordance with TGH imaging policies and mission statement. Maintaining good standing and in compliance with all State, Government and Accrediting Agencies.
Leading market share of Molecular Imaging in Tampa Bay. Bring to market new and innovative technologies along with cutting edge radiopharmaceuticals.
Implement a Radioactive seed localization program for pre-op breast surgery patients. Collaborating with Breast Surgeons and Ambulatory surgical center to meet state regulatory requirement, streamline care, and reduce medical expenses for patients.
Lead and mentor team members to achieve best and highest outcomes. Managing 88 direct reports. Create a positive working environment by cultivating a culture of support and care. Maintain high rate of team member retention.
Customer service and Patient care excellence as indicated by average Google ratings of 4.2 stars for all 3 locations managed. Awarded Best of the Best in Mammography 2017-2022
Key contributor on over 25 major projects including a New Clinic in a new geographical territory, 18 new Equipment installs, facility remodeling, new workflows, new software implementations, including 2 new EHR applications and 1 new PACS applications.
Clinical Systems Analyst
Maricopa Integrated Health System
Phoenix, AZ
03.2013 - 10.2013
Epic Radiant certified Analyst, successfully obtained certification in the Radiant module of Epic. Utilize skills and knowledge to develop solutions and improvements for clinical systems.
GE Centricity PACS administrator, provided system support to end users, management of image and report repository to maintain records, triage critical imaging to ensure timely reporting.
Implementation of new dictation system, conversion and migration of report templates, Ensure successful bidirectional HL7 data transfer.
Mammography Technologist
Swedish Hospital
Seattle, WA
12.2010 - 03.2013
Facilitated positive care experience for patients by establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation.
Performed radiographic imaging procedures according to established protocols.
Performed special procedures including biopsy, needle localization, and ductogram
Evaluated images for technical quality and accuracy.
Mentored radiologic technology students and taught proper procedures.
Supplies ordering, Technical writing for workflows and special equipment instruction
Mammography Technologist
Tower Radiology
Tampa, FL
08.2008 - 12.2010
Performed diagnostic breast mammograms and ultrasounds.
Facilitated positive care experience for patients by establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation.
Educated patients on procedure details, provided instructions and answered questions to minimize anxiety and improve cooperation.
Minimized patients' exposure to radiation during x-ray imaging through application of shielding techniques and careful positioning of patients, equipment and restrictive devices.
Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images.
Account Manager
MobilexUSA
Clearwater, FL
08.2005 - 07.2008
Built relationships with customers and community to promote long term business growth.
Facilitated client satisfaction and renewed customer relations to drive growth.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Monitored and analyzed customer feedback to identify opportunities for improvement.
Educated clients on new products or services to increase customer engagement with brand.
Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Instructor
Keiser University
Sarasota, FL
10.2006 - 02.2007
Adjunct Instructor for the Radiologic Technology program.
Optimized day-to-day instruction to align educational strategies with industry best practices.
Tested and evaluated students on materials presented in workshops and classes.
Increased student participation via engaging lectures and assignments.
Education
Associate of Science - Radiologic Technology
Keiser University
Sarasota, FL
2005
Skills
Leadership
Operations Management
Strategic Planning
Project Management
Budget Management
Verbal and Written Communication
Stakeholder Relations
Relationship Development
Emotional Intelligence
Certification
American Registry of Radiologic Technologist, ARRT (R)(M) 400752 - 2005