Nikki L. Palacio
Mason
Summary
Highly organized and detail-oriented administrative professional excels in office management and special projects. Resourceful and adaptive team leader with expertise in project management, financial tracking, customer relationship management and marketing. Results-oriented strategic planner with extensive knowledge of industry practices.
Overview
14
14
years of professional experience
Work History
Administrator
Hill Country Preferred Senior Care
Mason
03.2020 - Current
- Coordinated office operations and ensured efficient workflow across departments.
- Managed scheduling and calendar organization for executive team members.
- Oversaw document management and maintained comprehensive filing systems.
- Assisted in budget preparation and expense tracking for departmental needs.
- Developed training materials and facilitated onboarding for new staff members.
- Implemented process improvements to enhance administrative efficiency and support functions.
- Communicated with vendors to manage supplies and services effectively.
- Conducted research to support strategic planning initiatives and decision-making processes.
- Provided general administrative support to staff members.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Performed data entry tasks into computer databases from paper documents.
- Answered incoming calls and responded to customer inquiries.
- Maintained filing system for important documents such as contracts and invoices.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Checked office stock to determine supply levels and maintain inventory.
- Responded promptly to customer complaints in a professional manner.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Improved office organization by developing filing system and customer database protocols.
- Updated databases with new employee information, job changes and terminations.
- Coordinated meetings, conferences, travel arrangements.
- Developed spreadsheets to track project progress, budgets and other related data.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Prepared reports on various projects for management review.
- Designed forms and templates to streamline workflow processes within organization.
- Created presentations with Microsoft PowerPoint for management team members.
- Compiled statistical data from various sources for analysis.
- Compiled data from multiple sources into comprehensive reports for management review.
- Ensured compliance with health and safety regulations within the office environment.
- Facilitated communication between departments to support project completion and goal achievement.
- Monitored budget expenditures and prepared financial reports for review by management.
- Assisted in the recruitment process, from posting job ads to organizing interviews and onboarding new hires.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Provided technical assistance with computer hardware and software issues when needed.
- Coordinated with IT department to resolve technical issues and maintain computer systems.
- Negotiated contracts with vendors and service providers to optimize costs and efficiency.
- Implemented new software and technology solutions to enhance office productivity.
- Served as the primary point of contact for external stakeholders, including clients and partners.
- Handled correspondence, including drafting emails, memos, and reports for senior management.
- Developed and maintained databases for tracking projects, clients, and financial records.
- Analyzed operational processes and recommended improvements to enhance efficiency.
- Administered benefits programs, including health insurance and retirement plans.
- Supervised administrative staff, delegating tasks and managing workload distribution.
- Performed basic bookkeeping tasks such as reconciling accounts receivable and payable.
- Conducted performance evaluations and recommended training programs for staff development.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
MED-SURG NURSE
UT Health EAST TEXAS
10.2018 - Current
- Direct Patient Care
- Customer Service Excellence for patients, co-workers, peers, families, and physicians
- Utilize the nursing process, coordinate, facilitate, oversee, administer or assist in the performance of all aspects of nursing care on the Medical Surgical Unit
- According to department specific policies, procedures, protocols and practices, obtain and record initial assessment and establish priorities according to patient acuity, symptoms, age and psychosocial needs.
- Appropriately acknowledge and execute physician orders, administer medications and treatments and deliver appropriate, age specific, competent nursing care.
- Participate in the development and monitoring of quality indicators as assigned.
- Maintain a safe environment for patients, families, visitors, peers, co-workers and physicians.
Director of Nursing
Care Haven
Martinsburg
12.2019 - 03.2020
- Company Overview: genesis healthcare
- Lead all nursing staff to deliver quality care
- Direct, oversee and evaluate all nursing personnel (RN, LVN, CMA, CNA)
- Guide staffing procedures
- Set objectives and long-term goals for the nursing department
- Organize and coordinate admission, nursing and patient care procedures
- Develop and enforce policies aiming for legal compliance and high-quality standards
- Control budgets and monitor expenditures
- Resolve issues and deficiencies when needed
- Manage record-keeping procedures
- Collaborate with other departments and professionals to streamline operations
- Report to upper management
- Participates in all admission decisions and may visit prospective residents before admission.
- Participates in daily or weekly management team meetings to discuss resident status, census changes, personnel, or resident complaints or concerns.
- Evaluates the work performance of all nursing personnel, assists in the determination of wage increases, and implements discipline according to operational policies.
- Genesis healthcare
- Oversaw nursing staff and ensured compliance with care standards.
- Developed and implemented nursing protocols to enhance patient care.
- Collaborated with healthcare teams to improve service delivery.
- Managed staffing schedules to meet patient needs effectively.
- Conducted training sessions for new nursing staff on best practices.
- Evaluated patient care plans and recommended necessary adjustments.
- Led quality assurance initiatives to uphold safety regulations.
- Facilitated communication between patients, families, and healthcare providers.
- Assessed competency of clinical staff to promote quality, continuity, and safety.
- Reviewed incident reports submitted by nurses related to any adverse events that occurred during their shift.
- Oversaw the daily operations of the nursing department including staffing, scheduling, budgeting, and resource allocation.
- Resolved conflicts among staff members in a professional manner while maintaining positive working relationships.
- Assisted with recruitment efforts by interviewing potential employees and making hiring decisions when appropriate.
- Provided clinical guidance and direction to nursing staff to ensure quality care was provided in a timely manner.
- Participated in interdisciplinary teams to discuss patient care issues or concerns and develop solutions as needed.
- Maintained accurate records of staff certifications, licensure, continuing education credits.
- Implemented strategies for improving patient satisfaction scores in the nursing department on an ongoing basis.
- Collaborated with physicians and other healthcare providers to coordinate patient care plans.
- Oversaw explanation of personnel policies and job descriptions as part of nursing employee orientation process.
- Monitored development, implementation and updates of individualized care plans.
- Attended meetings with senior management personnel to provide updates on progress of projects and initiatives being undertaken by the nursing team.
- Ensured compliance with state regulations regarding nurse-to-patient ratios and other safety guidelines.
Director of Nursing
PETAL HILL NURSING AND REHAB
07.2019 - 11.2019
- Lead all nursing staff to deliver quality care
- Direct, oversee and evaluate all nursing personnel (RN, LVN, CMA, CNA)
- Guide staffing procedures
- Set objectives and long-term goals for the nursing department
- Organize and coordinate admission, nursing and patient care procedures
- Develop and enforce policies aiming for legal compliance and high-quality standards
- Control budgets and monitor expenditures
- Resolve issues and deficiencies when needed
- Manage record-keeping procedures
- Collaborate with other departments and professionals to streamline operations
- Report to upper management
- Participates in all admission decisions and may visit prospective residents before admission.
- Participates in daily or weekly management team meetings to discuss resident status, census changes, personnel, or resident complaints or concerns.
- Evaluates the work performance of all nursing personnel, assists in the determination of wage increases, and implements discipline according to operational policies.
Director of nursing
Llano nursing and rehab
07.2017 - 10.2018
- Company Overview: senior living properties
- Lead all nursing staff to deliver quality care
- Direct, oversee and evaluate all nursing personnel (RN, LVN, CMA, CNA)
- Guide staffing procedures
- Set objectives and long-term goals for the nursing department
- Organize and coordinate admission, nursing and patient care procedures
- Develop and enforce policies aiming for legal compliance and high-quality standards
- Control budgets and monitor expenditures
- Resolve issues and deficiencies when needed
- Manage record-keeping procedures
- Collaborate with other departments and professionals to streamline operations
- Report to upper management
- Participates in all admission decisions and may visit prospective residents before admission.
- Participates in daily or weekly management team meetings to discuss resident status, census changes, personnel, or resident complaints or concerns.
- Evaluates the work performance of all nursing personnel, assists in the determination of wage increases, and implements discipline according to operational policies.
- Ensures delivery of compassionate quality care and nursing supervision as evidenced by adequate services and staff coverage on unit, absence of odors, general cleanliness, prevention of pressure wounds, and apparent maintenance of optimal resident functions.
- Demonstrates knowledge of and application of Key Clinical Quality Indicators, and proactively monitors and implements systems to achieve and/or surpass company thresholds.
- Exercises overall supervision of resident assessments and care plans.
- Oversees or is responsible for the CNA and QMA certification programs, competency testing, and all related records.
- Reviews 24-hour report from every unit daily to monitor and ensure timely, effective responses to significant changes in condition, transfers, discharges, use of restraints, unexplained injuries, falls, behavioral episodes, and medication errors.
- Collaborates with physicians, consultants, community agencies, and institutions to improve the quality of services and to resolve identified problems.
- Coordinates nursing services with all other departments including Therapy.
- Since being Director of Nursing at Llano Nursing and Rehab we have been participated in the QUIPP program and have maintained percentages below national averages in all 4 quality measures.
- We have lowered our composite score by >6% and are on track to have a composite score of <6% by next quarter.
- Senior living properties
RN Team lead
Hill country preferred home health
02.2016 - 07.2018
- Scheduling of licensed and unlicensed staff
- On call Duties
- Admission Assessments
- Development of plan of care
- Insurance prior authorization
- Perform skilled care
- Education and evaluate performance of skilled care
- Evaluation and training of staff
- Promotion of agency philosophy
LVN FIELD NURSE
MKM HOME HEALTH
05.2014 - 01.2016
- Following the patients plan of care
- Wound management and care
- IV initiated and care
- Medication administration to include PICC, IV, ORAL, ETC.
- Patient/family education
- Coordination of care with MD, Family, and other disciplines
- Documentation (including electronic system)
LVN CHARGE NURSE
LLANO NURSING AND REHAB
10.2011 - 05.2014
- Medication administration
- Wound Care and management
- Patient and family education
- Coordination of care to include family, doctors, and therapy
- Documentation of nursing care
- Supervision of unlicensed staff
- Patient assessment
- Following patients plan of care
Education
Associates of science - Associates of Science in Nursing
Texas State Technical College
Sweetwater, TexasVocational Nurse Program -
Central Texas College
Killeen, TX 08.2010 - 08/2011
Skills
- Management
- Marketing
- Communication
- Leadership
- Office management
- Budget administration
- Data analysis
- Project coordination
- Customer service
- Vendor management
- Recruitment support
- Process improvement
- Regulatory compliance
- Effective communication
- Team leadership
- Conflict resolution
- Training development
- Strategic planning
- Filing system organization
- Continuous improvement
- MS office
- Resourceful and analytical
- Personable and approachable
- Payroll administration
- Schedule coordination
- Email management
- Reporting and documentation
- Business administration
- Problem-solving
- Resource optimization
- Program management
- Office administration
- Troubleshooting and diagnosis
- Operations oversight
- Team collaboration
- Policy implementation
- Timesheet processing
- Performance monitoring
- Business development
- Relationship development
- Financial leadership
- Program leadership
- Goal setting
- Mail handling
- Project management
- Recordkeeping and file management
- Calendar management
- Documentation and reporting
- Team building and leadership
- Staff management
- Scheduling
- Expense reporting
- Report generation
- Inventory control
- Budget management
References
- Paula Judkins, (325)205-0775, San Saba, Texas, Supervisor, Administrator
- Sabrina Brown, (325)347-7680, Mason, Texas, Co-worker, MDS nurse
- Melissa Stockbridge, (325)347-2165, Mason, Texas, Co-worker, RN Team Lead
- Theresa Miller, (512)787-1736, Austin, Texas, Nurse Practitioner
- Kathryn Jordan, (325)347-7014, Art, Texas, Nurse Practitioner
- Sylvia Pope, (830)459-7674, Junction, Texas, Director of Nursing
- Dr. David Hoerster, (325) 248-3070, Llano, Texas, Medical Director
Timeline
Administrator
Hill Country Preferred Senior Care
03.2020 - Current
Director of Nursing
Care Haven
12.2019 - 03.2020
Director of Nursing
PETAL HILL NURSING AND REHAB
07.2019 - 11.2019
MED-SURG NURSE
UT Health EAST TEXAS
10.2018 - Current
Director of nursing
Llano nursing and rehab
07.2017 - 10.2018
RN Team lead
Hill country preferred home health
02.2016 - 07.2018
LVN FIELD NURSE
MKM HOME HEALTH
05.2014 - 01.2016
LVN CHARGE NURSE
LLANO NURSING AND REHAB
10.2011 - 05.2014
Vocational Nurse Program -
Central Texas College
08.2010 - 08/2011
Associates of science - Associates of Science in Nursing
Texas State Technical College