Casto M. Sorribes Alvarez
Oviedo,FL
Summary
Versatile and results-oriented professional with a robust background at One Homecare Solutions, excelling in customer service and delivery driving. Demonstrated ability to enhance operational efficiency and customer satisfaction through expert schedule management and active listening. Proven bilingual proficiency enhances communication, contributing to a track record of exceeding employer expectations without exceeding a 55-word limit.
Overview
11
11
years of professional experience
Work History
Maintenance Technician
Triton Property Management
Jupiter, FL
12.2023 - 06.2024
- Maintained clear and safe workspace areas to meet OSHA standards.
- Troubleshot complex electrical and mechanical issues with minimal downtime.
- Cleared clogged drains and replaced valves, faucets and fixtures.
- Checked electrical components to identify defects and hazards and make necessary adjustments.
- Conducted regular safety checks to ensure compliance with OSHA standards.
- Adjusted devices or control instruments using hand tools, levels or straightedges.
- Installed new systems, replacement parts and components to maintain proper operation.
Truck Driver
Bin There Dump That
West Palm Beach, FL
04.2022 - 10.2023
- Hooked and unhooked trailers from tractor and converter dollies.
- Complied with DOT requirements for background checks prior to operating a CMV.
- Processed shipment documents neatly and efficiently for each load.
- Notified customers of potential late deliveries, resulting in decrease in calls to company support line.
- Maintained safe driving habits to protect property and general public on roadways.
- Stayed informed regarding changes in transportation laws and regulations that could affect operations.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Obtained signatures needed to complete and process paperwork.
Dispatcher
One Homecare Solutions
10.2017 - 08.2020
- Schedule and dispatch service vehicles to appropriate locations according to customer requests, specifications or needs, using telephones and GPS
Delivery Driver
One Homecare Solutions
08.2016 - 10.2017
- Efficiently handled the pre-trip and post-trip inspections of the vehicle before leaving the company premises
- Successfully complete completed all deliveries by time requested
- Perform routine maintenance on delivery vehicles, such as monitoring fluid levels and replenishing
- Received multiple reviews acknowledging my level of dedication to excellent customer service
Porter
Schumacher Auto Group
02.2015 - 08.2016
- Collected information of customers and walked them throughout the service of their vehicle
- Moved vehicles in and out of the service garage
- Help the manager ensure that all cars on the lot were organized
Stocking
Monterrey Supermarket
12.2014 - 02.2015
- Designed displays to make the store experience interactive and engaging
- Built effective relationships with each store to develop superior customer satisfaction
Cashier
Family Dollar
08.2013 - 11.2014
- Assessed customer needs and responded to questions
- Organized register supplies
- Worked with customer service to resolve issues
- Operated cash register with proficiency
- Worked overtime shifts during busy periods
Education
HIGH SCHOOL DIPLOMA -
West Covina High School
WEST COVINA01.2012
Skills
- Customer service
- Driver communication
- Delivery procedures
- Schedule management
- Incident reporting
- Prioritizing calls
- Traffic monitoring
- Call center management
- Organizational skills
- Active listening
- Cash/check deposits
- Inventory control
- Bilingual in Spanish and English
- Delivery driving
Personal and Work References
- Alaysha Justice, Friend : 281-919-5826
- Victor Manuel Despaigne, Co-worker: 561-875-8973
- Emmanuel Ramos : Dispatch Manager : 787-356-7466
- Bandom Fanjul, Co-worker : 561-584-1361
Timeline
Maintenance Technician
Triton Property Management
12.2023 - 06.2024
Truck Driver
Bin There Dump That
04.2022 - 10.2023
Dispatcher
One Homecare Solutions
10.2017 - 08.2020
Delivery Driver
One Homecare Solutions
08.2016 - 10.2017
Porter
Schumacher Auto Group
02.2015 - 08.2016
Stocking
Monterrey Supermarket
12.2014 - 02.2015
Cashier
Family Dollar
08.2013 - 11.2014
HIGH SCHOOL DIPLOMA -
West Covina High School
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