Castonya M. Taylor
Case Aide
Tacoma,WA
Summary
Case Manager supporting 5–12 active cases through service coordination, documentation, and referral follow-up. Organizes case information, communicates clearly across service settings, and helps keep plans moving toward the next step. Brings dependable client support and careful record handling to sensitive situations.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Shopper /delivery
Insta Cart
08.2020 - Current
- Executed shopping lists with precision, ensuring accuracy in item selection and order fulfillment.
- Coordinated timely deliveries, optimizing routes to enhance customer satisfaction.
- Managed inventory levels, utilizing technology to track product availability and minimize shortages.
- Trained new shoppers on effective shopping techniques and customer service standards.
- Streamlined processes for order picking, improving overall workflow efficiency within the team.
- Led initiatives to enhance quality control measures, reducing errors in order fulfillment.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Navigator/Case Aide
Lake City Partners
11.2023 - 08.2023
- 11/22-08/2023 Lake City Partners, Navigator/Case Aide
Packer
Amazon
05.2019 - 11.2021
- 05/19-11/21 Amazon,Packer
Teacher Assistant
01.2015 - 01.2017
- -5 Soil, Teacher Assistant
Team Lead
Chick Fil A
01.2015 - 01.2017
- -2015-2017, Chick Fil A, Team Lead
Server
Blazing Onion
01.2012 - 01.2016
- -2012-2016, Blazing Onion, Server
Receptionist
Hair Master
01.2004 - 01.2006
- -2004-2006, Hair Master, Receptionist
Cashier
Kmart
01.2004 - 01.2006
- -2004-2006, Kmart, Cashier
Receptionist/Janitor
Flash Janitorial
01.2002 - 01.2006
- -2002-2006, Flash Janitorial, Receptionist/Janitor
Education
Nursing
Tacoma Community College
01-2013
GED -
Bates Technical College
Tacoma, WA01-2006
Skills
Client intake
Appointment scheduling
Referral coordination
Customer service
Confidentiality
Case documentation
Records management
Microsoft Office Suite
Data entry
Workflow coordination
Case note writing
Eligibility screening
EHR documentation
Escalation handling
Certification
Cpr
Timeline
Navigator/Case Aide
Lake City Partners
11.2023 - 08.2023
Shopper /delivery
Insta Cart
08.2020 - Current
Packer
Amazon
05.2019 - 11.2021
Teacher Assistant
01.2015 - 01.2017
Team Lead
Chick Fil A
01.2015 - 01.2017
Server
Blazing Onion
01.2012 - 01.2016
Receptionist
Hair Master
01.2004 - 01.2006
Cashier
Kmart
01.2004 - 01.2006
Receptionist/Janitor
Flash Janitorial
01.2002 - 01.2006
Nursing
Tacoma Community College
GED -
Bates Technical College