Castorina Olarte
Peoria,AZ
Summary
Experienced Administrative Assistant with over 10 years of experience in customer and clerical support. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
10
10
years of professional experience
Work History
Product Support Specialist/Social Media Specialist
Rad Power Bikes
Remote, Arizona
07.2021 - Current
- Handling and documenting customer technical support through phone and e-mail contact.
- Identifying, researching, diagnosing and troubleshooting incoming requests from customers.
- Communicating and processing requests and order through Zendesk and Shopify.
- Providing company support for customer reviews on Facebook and Twitter.
CSR - Retention Specialist
Terminix , Inc
Remote, Arizona
02.2020 - 07.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled 50 + calls daily and tested special projects
- Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
Administrative Assistant
Wanderlust Studio, Inc.
Phoenix, AZ
12.2012 - 02.2020
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
Store Manager
Pinal County Historical Society
Florence, AZ
10.2018 - 05.2019
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Optimized store displays and appearance via strategic placement based on data-increased sales by 20% at end of tenure.
Education
Associate of Arts - Psychology
The University of Tennessee - Knoxville
Knoxville, TN03.2007
Skills
- Analytical and Methodical
- Attention to Detail
- Highly Professional
- Customer Service Support
- Resolving Problems and Incidents
- Interpersonal Skills
- Organizational Skills
- Multitasking and Prioritization
- Account Administration
- Active Listening
- Technical Troubleshooting
Languages
Spanish
Native or Bilingual
Timeline
Product Support Specialist/Social Media Specialist
Rad Power Bikes
07.2021 - Current
CSR - Retention Specialist
Terminix , Inc
02.2020 - 07.2021
Store Manager
Pinal County Historical Society
10.2018 - 05.2019
Administrative Assistant
Wanderlust Studio, Inc.
12.2012 - 02.2020
Associate of Arts - Psychology
The University of Tennessee - Knoxville