CASTULO CUELLAR
San Antonio
Summary
Enthusiastic Customer Service and Sales professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers/clients to drive loyalty, retention and revenue. Highly adept at training, coaching and mentoring sales and customer service associates.
Overview
12
12
years of professional experience
Work History
Premier Service Agent
AT&T
08.2014 - Current
- Responsible for meeting monthly targets such as sales, customer surveys and repeat customers.
- Primarily interact with inbound customers and being the first point of contact.
- Consistently handle 600+ calls while exceeding monthly goals and quotas.
- Worked exclusively with the HR department to help the company and employees navigate and use Workday which is now the company's main source for business needs.
- Led an employee retention initiative for 2+ years by consistently collecting, analyzing and presenting data gathered from over 90 agents which ultimately resulted in various company wide developments and improvements.
- Assisted in the creation and establishment of the call flow process that is currently used throughout the entire retention sales organization.
Education
HIGH SCHOOL DIPLOMA - undefined
Americas High School
05.2008
Skills
- Excellent customer service
- Efficient with Office / Excel / Outlook / TEAMS
- Corporate Communications
- Quick learner
- Easily adaptable
LANGUAGES
English
Spanish
Timeline
Premier Service Agent
AT&T
08.2014 - Current
HIGH SCHOOL DIPLOMA - undefined
Americas High School