Cat Cody
Billings,MO
Summary
Dynamic phlebotomist with proven expertise at CoxHealth Hospital emergency room, excelling in blood collection techniques and patient care. Enhanced patient satisfaction through compassionate communication and efficient specimen handling. Recognized for adaptability in diverse situations and commitment to HIPAA compliance, contributing to timely and accurate laboratory results.
Overview
5
5
years of professional experience
Work History
Phlebotomist
CoxHealth Hospital
12.2024 - Current
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Maintained accurate records of specimens and patient information to support laboratory operations.
- Collaborated with healthcare professionals to coordinate sample collection and testing processes efficiently.
- Educated patients on procedures and answered questions to alleviate concerns regarding blood draws.
- Assisted in training new staff on phlebotomy techniques and best practices for patient interaction.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Used personal protective equipment correctly to protect coworkers and patients.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
- Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
- Collaborated with healthcare teams to prioritize urgent blood draws, ensuring timely analysis for critical care decisions.
- Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
- Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
- Monitored patients for adverse reactions post-venipuncture, ready to provide immediate care if needed.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified patients' identification for proper sample collection.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
Pet Care Specialist
PetSmart Charities
Springfield, MO
03.2023 - 12.2024
- Provided exceptional care for pets, ensuring safety and well-being during visits.
- Assisted in training new staff on pet handling and customer service protocols.
- Executed daily operational tasks efficiently while maintaining a clean environment.
- Monitored pet behaviors and communicated observations to team members.
- Supported adoption events by engaging with potential adopters and sharing pet information.
- Developed strong relationships with customers, enhancing overall service experience.
- Participated in team meetings to discuss strategies for improving pet care services.
- Maintained a safe and clean environment for pets by regularly sanitizing living spaces and play areas.
- Handled animals safely and remained calm in different situations.
- Administered medications as prescribed to ensure the wellbeing of pets under care.
- Taught pet owners how to care for pets, manage behaviors and maintain proper nutrition.
- Documented pet care activities, immunizations and treatments delivered.
- Educated pet owners on best practices for maintaining optimal health, safety, and happiness for their animals at home.
- Handled various breeds of dogs and cats, understanding their unique needs and behaviors.
- Completed routine check-ups to assess animal health and chronic or acute concerns.
- Helped potential adopters navigate processes, completed paperwork and assessed suitability for animal care.
- Tracked information about pet health, behavior and food and fluid intake for diagnostic purposes.
- Modified or help others modify pet behavior with proven, safe strategies.
- Collaborated with veterinarians to address any health concerns or emergencies promptly.
- Worked under direction of veterinarian to deliver treatments and support pet needs.
- Worked closely with veterinary team to evaluate and improve pet care.
- Conducted basic grooming services with baths, brushing and nail clipping.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Kept animals clean and free of contaminants to promote optimal health.
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
- Maintained equipment and facility to keep animal care environment and tools in good working order.
Manager
McAllister's Deli
Springfield, MO
03.2021 - 03.2022
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Supervised staff training programs to enhance team performance and operational knowledge.
- Developed and implemented inventory management processes to reduce waste and optimize stock levels.
- Conducted regular performance evaluations, providing feedback to improve employee engagement and productivity.
- Streamlined workflow processes, resulting in faster service times and improved customer experiences.
- Fostered a positive work environment through effective communication and conflict resolution among team members.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Education
High School Diploma -
Republic High-school
Republic, MO05-2023
Skills
- Order of draw
- Patient care
- Specimen handling
- HIPAA compliance
- Blood collection techniques
- Specimen labeling procedures
- Patient support
- Blood culture collection
- Capillary puncture
- Specimen preparation
- Infection control
- Quality control
- Pediatric phlebotomy
- Geriatric phlebotomy
- Skin puncture
- Adaptable approach
- Personal protective equipment usage
- Medical terminology
- Emergency response training
- Laboratory procedures understanding
- Venipuncture and capillary puncture
Timeline
Phlebotomist
CoxHealth Hospital
12.2024 - Current
Pet Care Specialist
PetSmart Charities
03.2023 - 12.2024
Manager
McAllister's Deli
03.2021 - 03.2022
High School Diploma -
Republic High-school